• Position Location: Broadmeadows
• Work Type: Ongoing - full timeJob
• Salary Range: $53,946 - $69,276
• Multiple positions available 

OUR ORGANISATION

Family Safety Victoria is the first government agency dedicated to ending family violence. It will deliver key initiatives to help protect, support and identify risk for those impacted by family violence and hold perpetrators to account. We will also coordinate access to services that support vulnerable children and families.

The Role 

The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door (Support and Safety Hub). Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Hub workforce to address client needs at first contact and provide tailored responses to client enquiries.

The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role.

Are you

• Committed to providing high quality service delivery to clients?
• Able to communicate sensitively and effectively in complex and challenging situations?
• A high performing team player with a collaborative approach?

HOW TO APPLY

Applicants are encouraged to apply online by clicking the "Apply Now" button, and submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.  

For further information please visit the Department of Families, Fairness and Housing.