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Database Coordinator, Salesforce - Good Return

4C Recruitment Solutions

  • NFP – committed to improving the lives of those living in poverty
  • Flexible working conditions
  • Be the “go to” person for all Database matters

Fantastic career opening, offering flexible work conditions and work/life balance. As the Database Coordinator you will be responsible for all database matters in support of fundraising strategies and campaigns using Salesforce CRM.

Responsibilities will include:

  • Data entry, data extraction and reporting
  • Maintain the integrity and security of the Database
  • Work closely with business stakeholders to collect and maintain data in the CRM
  • Managing incoming supporter enquiries, analysing and reporting on supporter data
  • Regular importing of new data, data cleansing and deduping
  • Manage data between systems including 3rd party platforms
  • Develop and maintain manual documentation and policies
  • Perform User training as required
  • Handle incoming supporter queries
  • Provide data files and manage data collections from marketing campaigns
  • Adhere to marketing and fundraising policies and procedures
  • Contribute as part of a team to future fundraising and marketing strategies

Successful criteria:

  • Demonstrated experience in CRM database management and reporting
  • Experience with Salesforce administration is highly desired
  • NFP industry experience is highly regarded
  • Strong understanding of customer/supporter retention strategies and processes
  • Ability to analyse data with excellent attention to detail
  • Exceptional Interpersonal skills relating to people from a diverse range of cultures
  • Exceptional customer service and communication skills (written and verbal)
  • Ability to manage relationships with a variety of stakeholders, supporters and donors
  • Ability to use initiative, take direction and work with minimum supervision
  • Capable of multitasking and prioritising with sound organisational, planning and time management skills
  • Effective problem solver and “can do” attitude"
  • Great career opening, fabulous cause

How to apply

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