• Ongoing - Full-Time
• Clerk Grade 5/6, Salary ($85,744 pa - $94,610 pa), plus employer’s contribution to superannuation and annual leave loading
• Based in Tamworth

This position is open to Australian Aboriginal and Torres Strait Islander applicants only.

Department of Justice considers that being an Australian Aboriginal or a Torres Strait Islander is a genuine occupational qualification for this role in accordance with Sections 14 and 21 of the Anti-Discrimination Act 1977 and under Clause 26 of the Government Sector Employment (General) Rules 2014.

About us

The Department of Communities and Justice carries an important purpose across many areas of its work, particularly when it comes to improving outcomes for children and young people, Aboriginal people, people with disability, people from culturally and linguistically diverse backgrounds, people experiencing domestic and family violence, victims of sexual assault, juvenile offenders, people at high risk of reoffending, and people experiencing homelessness.

Working together for stronger communities means we can continue to deliver our services with a more unified and collaborative approach. This means a greater focus on prevention and early intervention, faster responses, more seamless operations, less duplication of effort and better outcomes.

The Aboriginal Services Unit (ASU) is a specialist team within the Department of Communities & Justice that delivers service to frontline clients and community through the Aboriginal Community Justice Groups and our service delivery in Local courts. We also influence diversion strategies, projects and policy development through our informed and expert knowledge of Aboriginal people experiencing the NSW justice system as victims and offenders.

About the role

Coordinate and assist in the implementation of state-wide and regional programs, projects and initiatives tailored for Aboriginal clients and Communities. 

The role coordinates and assists in the implementation of state-wide and regional programs, projects and initiatives tailored for Aboriginal clients and Communities. The responsibilities of the role include:

• Assist in managing a range of projects to deliver initiatives for the Aboriginal Services Unit (ASU).
• Undertake particular day to day and detailed aspects of project implementation, including monitoring project plans, coordinating resources, and managing deliverables and tasks.
• Assist with research and analysis to support the development of key projects across the Unit.
• Assist in managing projects designed to review, monitor and improve the effectiveness of service delivery within the Unit.
• Mentor and provide support, advice and communication to Aboriginal Client & Community Support Officers regarding project performance and implementation issues.
• Assist the Regional Coordinator in preparing a range of project related documents as instructed, including status updates, reports, budgets and discussion papers.

Essential requirements

• Aboriginality - typically all or the majority of the work of an Aboriginal identified role will involve the development and delivery of policy, programs and services which impact on Aboriginal people and or involve liaising directly with Aboriginal people and communities.
• A current driver’s licence (unrestricted) and willingness to travel to regional areas is required.

About you

In addition to meeting the essential requirements, the successful candidate must demonstrate strong capabilities in:

• Exceptional written and verbal communication
• Strong commitment to customer service
• Commitment to delivering quality outcomes  
• Effective planning and project coordination skills
• A commitment to a culture of team work, excellence and continuous improvement.

Does this sound like you? Click here to download the role description.

Confirmation of Aboriginality Declaration Form must be completed and submitted with your application.

Applying for the role

When applying you will need to submit a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role and attach an up-to-date resume (maximum of 5 pages)

Contact: For role enquiries please contact Teresa Fenton on 0484 013 863 or via email at: [email protected] using the subject line: Senior Aboriginal Client & Customer Service Officer - Tamworth enquiry via EthicalJobs.

If you experience technical difficulties when submitting your application, please contact Michelle Hutchison via [email protected].

IMPORTANT

To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.

This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

If you require an adjustment within the recruitment process, please contact Michelle Hutchison via [email protected] and advise us of your preferred method of communication.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site. 

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. 

Thank you for your interest in this role. We look forward to receiving your application.