• Full time contract until June 2022
• Circa $88k + super
• Located in Preston

About City of Darebin

City of Darebin is located in the northern suburbs of Melbourne, encompassing the areas of Bundoora, Kingsbury and Macleod, Fairfield and Alphington, Northcote, Preston, Reservoir, Coburg and Thornbury. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne and is home to one of the largest, most diverse communities anywhere in the State in terms of cultures. City of Darebin also plays a crucial role in contributing to and promoting environmental sustainability.

About the Role

Oversee, foster and continuously improve safe practice, with solution-focussed approaches to optimise service flexibility. Ensure daily operational needs of the business are met, and effective communication to the team and all stakeholders. Identify training and development needs for your workforce and undertake mentoring, performance management, WorkCover and return to work coordination for staff in line with organisational policy.

Duties

• Develop effective policies and procedures to support best practice and quality client outcomes
• Actively contribute to effective resource management processes to maintain service levels and coverage
• Manage and respond to client complaints, undertaking appropriate documentation, escalation and or corrective action
• Develop and maintain effective partnerships, within and external to the organisation, especially with clients and carers

Skills & Experience

• Working knowledge of issues and trends within aged and disability services in a local government context
• Ability to work collaboratively with government and non-government agencies to identify issues
• Understanding of Food Safety Standards and relevant legislation
• Ability to develop solutions to continuously improve systems, work processes and practices in a collaborative manner
• Well-developed IT skills, with a knowledge of Microsoft Office suite of applications
• Knowledge of Carelink+ an advantage

Culture

Darebin is home to one of the largest, most diverse communities in Victoria in terms of cultures, language (more than 118 languages are spoken), religions, socio-economic background, employment status, occupation and housing needs. You will work for an organisation that proudly values social inclusion, sustainability, engagement and service excellence.

Benefits

• Excellent remuneration with flexible working arrangements
• Supportive, caring and diverse working culture
• Fun and diverse location, close to Preston market, and many delicious cafes and shops
• Access to secure on-site bicycle parking and a range of conveniently located public transport options

How to Apply

Start your application by clicking ‘Apply for this job'. Candidates must provide a resume, and those who wish to address the Key Selection Criteria in the Position Description may do so in their cover letter. Aboriginal and/or Torres Strait Islander Peoples are encouraged to apply.

Contact Brennan Carlson, Coordinator Service Delivery on 8470 8348 for a confidential discussion.

The City of Darebin is an Equal Opportunity Employer and does not discriminate in its selection and employment practices on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organisation, or other non-merit factors. Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.