• Be part of a purpose-driven organisation committed to community development and a social model of health
• Make a meaningful contribution to the health, wellbeing and dignity for all people in northern Melbourne
• Attractive not for profit salary packaging
• Casual

Your Community Health is seeking an enthusiastic and experienced Client Services Officer (CSO) to join the Service Access team on a casual basis.

About us

Your Community Health provides a comprehensive range of medical, dental and allied health services and support programs to anyone, through a combination of outreach, client-based and centre-based activities. Our purpose is to enable health, wellbeing and dignity for all people in northern Melbourne by providing responsive and accessible services. We provide priority access to those most at risk of health inequalities and those that may face barriers to accessing traditional health services.​

About the role

The Client Services Officer position will be the first point of contact for all clients and visitors to Your Community Health. This position liaises with clients from all areas and is required to deliver a professional and empathetic service.

Your passion and commitment will see you:

• Develop and maintain sufficient knowledge of all Your Community Health programs, services and groups offered to be able to respond appropriately to internal and external clients
• Undertake telephone duties including answering inbound and placing outbound calls as part of the Service Access Centre
• Process requests for service into the client management systems
• Complete batching payment process for the medical practice and process CDBS payments on a daily basis
• Collect and receipt fees for clients, groups, individuals, services and equipment in accordance with service requirements

To succeed in this role you will have:

• Ability to support team members and work as part of a cohesive team across Your Community Health
• A demonstrated understanding of the principles of privacy and confidentiality
• Excellent customer service and ability to work with people from diverse backgrounds and cultures
• Sound knowledge of computer applications which may include Word, Excel, Internet Explorer, Outlook and Client Management Systems including:
  • TrakCare
  • Medical Director and Pracsoft
  • Titanium
  • Attaché

What is on offer

You will join a dedicated, caring and talented team, with a positive and supportive culture. We are committed to professional and career development of all our staff and truly value work-life balance. Staff have access to generous not-for-profit salary packaging benefits, discounted gym memberships and work in a great location, with free car parking, close to shops and cafes.​

How to Apply

Apply directly at our recruitment hub by clicking Apply Now.

Applications must address the selection criteria contained in the position description as part of the cover letter.

For more information regarding this role please refer to the position description. For further enquiries contact: Deepak Gunnam, Service Access Team Leader on Ph.: 03 8470 1111.

Your Community Health is an Equal Opportunity and Child Safe employer who supports inclusiveness and diversity. We are dedicated to attracting and retaining people from a diverse background, including but not limited to, those identifying as LGBTIQ, Aboriginal and Torres Strait Islander, people from cultural and linguistically diverse (CALD) backgrounds, and people with a disability.