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Support Worker - Refuge

Patricia Giles Centre
  • Various roles available
  • Monday to Friday 3.30pm to 10pm
  • Monday to Friday 8/9 am start to 4/5 pm finish
  • Weekend shifts: 10am to 4pm; 3.30pm to 10pm
  • This position is based in the northern suburbs of the Perth Metropolitan area


Do you have a passion for working with an organisation that makes a difference in reducing the impact of family and domestic violence and being provided the opportunity to utilise your skills in a meaningful way.

The Patricia Giles Centre (PGC) operates in Perth, Western Australia and offers safe crisis accommodation, outreach and counselling services for families affected by domestic violence.

We are committed to working in a culturally sensitive and non-discriminatory way. Our reputation is driven by our ability to provide high quality, sustainable services to clients accessing our programs and services. In addition to the provision of accommodation and property services, the service ensures timely and effective provision of advocacy, referral information and support to women and their children seeking relief from the impact of domestic violence.


Working to support our clients on a day to day basis, along with supporting our Case Management team, to ensure empowered outcomes for our clients and their families. You will work across our various sites as rostered.



  • Completion of or progress towards a relevant qualification (certificate II/III) and
  • Demonstrated relevant work experience with crisis accommodation service provision within the FDV, Mental Health or Homelessness sector.

Please do not apply if you are not able to meet these criteria.

Knowledge, Skills & Experience:

  • Demonstrated experience in supporting families to achieve positive outcomes in an FDV context
  • Demonstrated understanding of contemporary family issues including family and domestic violence; the physical, emotional, psychological and behavioural impact of trauma and abuse; homelessness; child protection; poverty; mental health; the use and misuse of alcohol and other drugs and knowledge of support services available to address these issues
  • Willingness and ability to work within and contribute to PGC’s vision, mission and values
  • Ability to engage with individuals with different levels of needs and build and maintain a professional relationship, that is cognisant of an empowerment approach
  • Ability to work independently, with minimal supervision, and contribute to the functioning of the team
  • Ability to model positive behaviours, professional maturity, coping skills and resilience
  • Demonstrated, well-developed, interpersonal, verbal and written communication skills
  • Demonstrated experience in working on cross-cultural issues and skills to work with people from all backgrounds in a culturally sensitive and appropriate manner.
  • Knowledge and understanding of diversity, gender and social inclusion, particularly Aboriginal culture.
  • Understanding of basic computer skills including Microsoft Office and client management systems

Women from CALD, Aboriginal and Torres Strait Island backgrounds are strongly encouraged to apply.


  • National Police Clearance – no older than 3 months
  • Current WA Driver’s license
  • Current Working with Children Check
  • Proof of right to work in Australia (Passport, Birth Certificate, Visa)
  • Current First Aid certificate

A full position description is attached.

How to apply

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