About the role

Working as part of a team, you will deliver social media moderation services on behalf of On the Line’s funders. This includes monitoring forums and /or other social media platforms with a focus on suicide or men’s mental health and family violence, in line with agreed guidelines and service levels. You will actively engage in our forum communities using sound community building principles. Administration activities including tracking of actions undertaken and management of escalated risks, in order to support the seamless delivery of services.

This role will be based at our office, with some flexibility to work from home after the successful completion of a probation period.

Key Activities include:

• Monitor prescribed social media pages for clinical and reputational risk as per guidelines
• Execute a response to any adverse post that adheres to the prescribed response protocols specific to that social media page
• Utilise clinical judgement whilst working with members of forums, parents and other platforms
• Monitor forums for clinical and reputational risk
• Undertake administrative work in accordance with directions from the Team Manager

To be considered for this role, you must have:

• Minimum Cert IV in Mental Health or equivalent qualification
• Must be able to work a rotating shift work roster including evenings (until 1AM), overnights, and weekends
• Social media/forum moderation highly desirable
• Mental health sector experience is essential
• Strong administration skills
• A range of computer applications including Word, Excel, Hootsuite
• Excellent communication and written skills
• Ability to work in a dynamic team
• Understand confidentiality protocols
• Strong attention to detail
• Strong customer service mindset

Salary and benefits:

• Level 4.1 $36.62 (plus 9.5% Superannuation) of the Social Community, Home Care and Disability Services Industry Award 2010
• Access to reflective practice, debriefing, and EAP
• Salary Packaging
• Close to public transport

The Position Description is available via this link