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Change Agent

Community Shapers

Community Shapers is a progressive call centre based in Canberra helping to shape a fairer, more sustainable world. We believe in the power of values-led, well-informed, and inspired over-the-phone conversation to effect social change. It is through this service that we support the progressive movement in Australia by strengthening and growing their membership bases as well as increasing awareness of and support for their campaigns through a combination of advocacy and fundraising over-the-phone outreach.

Community Shapers leads by example, and we are committed to upholding the utmost ethical and professional standards of fundraising, both in terms of how we treat and remunerate our staff and in how we engage our clients' supporters.

Every day we prioritise building a respectful, inclusive, and supportive work environment with the feeling of an activist hub. We communicate with empathy and work together to solve problems.

We only partner with progressive clients working towards a fairer, kinder, more sustainable world, and we only hire Change Agents who share similar values.

Role & Responsibilities

In the role of a Change Agent you will work closely with other Change Agents and the Campaign Facilitators to support progressive campaigns. Change Agents need to be professional, friendly, and above all have a passion for social justice, equality, and caring for the environment.

Change Agents are required to:

  • Make phone calls to supporters of progressive organisations;
  • Have meaningful conversations and connect with people on shared values;
  • Have an interest in learning about and advocating for different ways of framing and solving problems;
  • Be professional, passionate, and energetic; and
  • Look for areas to develop own skills and respond positively to feedback.

Essential criteria

  • An interest/engagement in Australian politics
  • Shares progressive values and believes in a more equitable, sustainable, and caring Australia
  • Good conversationalist, and an ability to actively listen
  • A demonstrated willingness to learn about different ways of framing and solving problems and advocate for them
  • Taking responsibility for areas to develop own skills and respond positively to feedback
  • A desire to contribute, in a working capacity, to something you believe in

Desirable criteria

  • Experience in on-campus university student politics and activism
  • Experience working or volunteering with Non-Government Organisations (NGOs), community groups, research groups, activist groups, unions, progressive religious groups, or similar

You will be engaged as a casual employee at a pay rate of $26.93/hour. A minimum of 2 shifts per week is required (you can nominate the two days that suit you), and shifts take place Monday to Friday 2.30pm - 7.30pm.

We are located in a vibrant office space in the city centre.

Due to COVID-19 we are now also set-up to work remotely, so if you would like to work with us but are temporarily located interstate or would like to work with us from another state - you are still encouraged to apply. However please do list your circumstances so we can understand what set-up you would require.

How to apply

We are looking to run our next induction round as soon as possible, so please email your cover letter and resume to info@communityshapers.com.au, as soon as you can, using the subject line: Change Agent application via EthicalJobs.

Your cover letter must address each of the Essential Criteria and it is encouraged that you address the Desirable Criteria. Please provide the details and contact information for two current referees.

We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Please apply as soon as possible.

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