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Contact Workers, OOHC PSP

Creating Links (NSW) Limited

About us and where we are heading

As a vibrant, boutique NFP located in Bankstown we focus on developing dynamic, resilient, confident and inclusive communities and families. We’ve been established since 1972, as we celebrate 50 years of operating, we continue to be innovative and diversify our services to meet the contextual needs of our community.

We’re embarking on an exciting period of change where we are investing heavily into our team members. A strong aim is to upskill and grow our people, ultimately retaining our team members through offering career development opportunities within our organisation.

Creating Links has implemented a Therapeutic Care Framework that has been designed to enable and support children, young people and their families in their healing journey. The Model of Practice has been implemented to guide clinical and operational casework processes that is responsive to the individual needs of children, young people, their families, and caregivers. We aim to achieve this by providing all children and young people within our service with a safe, positive and permanent care environment that, together with agency supports, will address the complex impact of trauma, abuse, neglect, separation and other forms of adversity. As we understand that early trauma and adversity in life, impact neurophysiological, cognitive, social, emotional and behavioural functioning.

Through investing in our workforce and having skilled team members we can achieve our ultimate goal of providing quality therapeutic services to assist children and young people to see their future self through sustainable connections that allow for integration, and positive interactivity, with their family structure, culture and communities

We’re proud to be different to other agencies, we like our current size and market stake hold as it allows us to truly focus on providing quality therapeutic services.

In the past few months, our new CEO has recruited and refreshed the Executive Leadership who are highly motived, staff, client and carer centric. With our refreshed leadership we are excited to be kicking off our new organisational strategy in 2022!

About your work environment

Recently the OOHC business unit welcomed a new Executive Manager who has already started implementing her incredible vision. The vision is to strengthen our existing foundations allowing us to exemplify excellence in therapeutic centric services.

We acknowledge that the community sector is a tough industry to be in, so we are investing heavily in our staff. We believe if we can look after you, you will look after the children in our care. Supporting this new Executive Manager is a new head of People & Culture, who has experience in working within Richard Branson organisations. Therefore, this duo is working hard to ensure that our team reaps the benefits of an inclusive and innovative management style within a nurturing workplace culture.

We believe that our operations shouldn’t be solely compliance focused, we believe operating in a compliant way is a given. Therefore we want to make sure our operations have a truly positive impact on everyone, whether you be a team member, child in our care, carer or a member of community.

About the Role

Working directly with children and youth in both general foster care and kinship care, providing high-quality supervision for visits with their birth family members.

We want to invest a lot into our Contact Workers, we see the potential this role has. Therefore, we want to allow our Contact Workers to become highly skilled and trained professionals that have the potential professionally grow into other opportunities with us.

A lot of our Contact Workers have significant and valuable contributions to managing our cases. This creates a professional journey opportunity for our contact workers to become case managers.

Your typical day would generally involve:

  • Arrange support, and supervise contact visits between children and young people and their family;
  • Transport children and young people and their carers to appointments;
  • Assist children and young people to develop relationships and maintain positive interactions with their family of origin through engaging contact experiences;
  • Ensure all records/case notes are accurate and maintained in line with the policies and procedures, the legislation, and the Office of the Children’s Guardian (OCG) requirements;
  • Record and discuss any concerns around child safety with Case Managers and/or the Team Leader;
  • Make ‘risk of significant harm’ reports to the Community Services Helpline when deemed necessary in consultation with the Team Leader or Manager.

So we can set you up for success in your journey with us, we’d need you to have the following:

  • Minimum education of Certificate III in community studies, psychology, or social work;
  • Demonstrated knowledge and skills in working with families with complex needs;
  • An understanding of child protection and child development;
  • Strong verbal and written communication skills;
  • Ability to meet flexible hours including evenings and weekends, and to work a minimum of 15 hours per week;
  • Ability to meet the physical demands of the position (lifting children);
  • A current unrestricted driver’s license and access to a car with comprehensive car insurance (we do have a fleet of cars, though on occasion you may be required to use your own car);
  • Current First Aid Certificate, or willingness to obtain;
  • Valid Working with Children Check Clearance and National Criminal Records History Check.

If would be incredible if you had any of the following:

  • Fluency in another language as well as English;

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

At this point in time, we do not need support from agencies, therefore only welcome applications via this job platform.

How to apply

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