• Work with the specialists in cerebral palsy to make a positive impact
• Use your enthusiasm and commitment to customer service to excel in this customer facing role
• Fantastic salary packaging benefits

The Cerebral Palsy Support Network (CPSN) is the Australian membership-based peak that represents individuals with cerebral palsy and their families. We empower our members to thrive and flourish in their community through the provision of support, resources and services. We advocate a person-centred approach in everything we do.

About the role

We are looking for a bright, enthusiastic and energetic person to be the first point of contact for our customers and members. This position is full time and will suit someone with experience in a reception and administration role who is looking to gain new skills and take up opportunities to get involved in a range of projects across the business. Your key tasks will be to;

• Answer all incoming calls directing enquiries to appropriate departments
• Provide exceptional customer service via telephone, email and front desk
• Effectively utilise CPSN CRM database for logging enquiries, leads and tasks
• Provide administrative support to senior leaders as required
• Provide administrative support to the business areas of CPSN to facilitate effective office operations

About you

To be successful in this role you will have:

• Experience in a reception and administration role
• Exceptional customer service skills
• Well-developed communication and interpersonal skills, with the ability to liaise with internal and external stakeholders
• Sound knowledge of the Microsoft Office Suite
• Excellent time management skills with ability to multi task
• Enthusiasm with an interest in learning new skills
• Alignment with CPSN’s organisational values

What we can offer

The right person will benefit from:

• Being part of an innovative and passionate team
• Excellent not for profit salary packaging
• Work/ life balance through flexible working conditions
• Ongoing training, team support and professional development
• Free on-site street parking