Who are we?

We are CPSN and we are passionate and driven!

The Cerebral Palsy Support Network (CPSN) is the Australian membership-based peak that represents individuals with cerebral palsy (and like conditions) and their families. We empower our members to thrive and flourish in their community through the provision of support, resources and services. We advocate a person centred approach in everything we do.

What is a Customer Liaison Officer (CLO)?

A CLO connects people and empowers them to reach their goals!

We have an exciting and rewarding opportunity for a motivated and energetic person to join our unique Cerebral Palsy Innovative Choices (CPIC) Program, that empowers individuals and families to select and supervise their own support workers.

The CLO works with participants and support workers to achieve positive outcomes for everyone, this includes contributing to recruitment (matching workers and participants), support worker training, and participant programs.

As CLO, you will provide exceptional customer service, working with a portfolio of participants and support workers to;

• Ensure the program is meeting the participants’ needs tailoring program outputs to meet participant needs
• Build strong relationships with participants and their support workers to maintain positive engagement and to maximise their program
• Support participants to monitor their funding allocation and budgets
• Provide advice and guidance to participants about onboarding, training and developing Support Workers
• Assist in support worker recruitment, compliance, induction and training
• Ensure participants comply with safety policies and procedures and that any identified risks are managed
• Maintain the accurate records, including CRM database management, files and reporting requirements

What you need to succeed!

To start, you need to genuinely match CPSN’s Values and promote person centred services.

As our successful candidate, you will be a motivated, pro-active and passionate team player. You will actively promote the rights of all people and will demonstrate the highest quality of support and customer service in all you do.

You will also have:

• Experience and skills in delivering outstanding quality service and customer engagement
• An understanding of the NDIS, disability sector and awareness of the challenges faced by individuals living with cerebral palsy/physical disability
• Commitment and drive to deliver quality, human rights-based services in the community
• High level interpersonal and communication skills
• High computer literacy with strong database management skills
• Demonstrated experience establishing, building and maintaining relationships
• Strong people orientation and a respect for organisational values and culture

As this position requires travel to participants homes you will require a current driver’s licence and your own vehicle. You will be reimbursed for kilometres travelled.

Why CPSN?

Positive, supportive and collaborative environment with added perks!

We can offer you:

• Flexible working conditions and an amazing work-life balance
• Salary packaging benefits (up to $15,900 tax-free p.a.)
• A range of leave entitlements
• An innovative and passionate team
• Experience delivering a unique support model in the disability services sector
• On-going training, team support and professional development
• Free on-site street parking

For more information about this amazing opportunity, please contact Kellie O’Shea, Operations and Customer Outcomes Manager on 03 9478 1001.

At CPSN, we know we are at our best when our team represents the communities we serve. We are proud of our commitment to providing a supportive work environment for all team members. We actively encourage applications from all candidates, including the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples and people with disabilities.

Employment with CPSN is subject to the following forms of pre-employment safety screening such as Police Records Check (and international where relevant), Working with Children Check, Disability Worker Exclusion Scheme Check and Reference Checks. This role is only available to Australian Residents or to those who hold the right to work in Australia. CPSN is an equal opportunity employer.

No Recruitment Agencies, please