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Supporter Care & Experience Manager

Cerebral Palsy Alliance

Make a real difference in the lives of people with disability

Cerebral Palsy Alliance is innovative and pioneering brand with divisions in research, advanced technology, advocacy and intervention for those living with cerebral palsy and similar disabilities.

About the role

The Supporter Care & Experience Manager is responsible for building a culture of excellence in campaign supporter care, promoting best practice and strengthening audience relationships to grow income. There will be a strong focus on donation management, communications, optimising ways of working, and innovation to ensure a seamless and engaging participant and donor experience for CPA’s fundraising events and campaigns, in particular STEPtember and The Extra Mile.

What we can offer you:

People are at the heart of what we do! Working for us, you’ll find highly experienced, professional and creative people who share our commitment to our clients.

  • We understand you have a busy life, so have leave options that will enable you to maintain a true work-life balance
  • Competitive total remuneration packages plus an option of the Meal and Entertainment card
  • 12 weeks paid maternity leave and 2 weeks paid paternity leave
  • Outstanding career growth opportunities and our world class training through our inhouse Training Alliance, our inhouse registered training organisation - https://trainingalliance.edu.au/
  • Health and wellbeing benefits such as Fitness Passport, an annual wellbeing allowance and Employee Assistance Programme
  • Access to external corporate events/conferences
  • A place where you are valued, supported and where you truly can make a difference
  • Inspiring and rewarding work culture

To be successful you will need:

  • 3 years+ experience in leading a donor/customer service team
  • Knowledge and understanding of strategies and systems to enhance donor services and experiences
  • Excellent communications skills and ability to resolve customers’ concerns/complaints
  • Successful organisational and team management skills to manage work priorities and train team members
  • Knowledge and understanding of regulatory requirements for data collection and records management
  • To be a passionate and energetic team member with a genuine interest in working to improve the lives of people living with cerebral palsy

For more information about the role please call Jelena Bogunovic on 02 9975 8443 and to learn more about CPA please visit our website https://cerebralpalsy.org.au/work-with-us/careers/employee-benefits/

We encourage you to apply at your earliest convenience as applications may be reviewed prior to the closing date and the closing date may be brought forward without notice.

Cerebral Palsy Alliance is an Equal Opportunity Employer. We strongly encourage applications from those who identify as having a disability, identify as being Aboriginal or Torres Strait Islander, are culturally and linguistically diverse (CALD) or sexuality and gender diverse (LGBTIQA+)

How to apply

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