Make a real difference in the lives of people with disability

Cerebral Palsy Alliance is innovative and pioneering brand with divisions in research, advanced technology, advocacy and intervention for those living with cerebral palsy and similar disabilities.

About the role

The Database Coordinator plays a pivotal role in CPA's Fundraising team, supporting the acquisition and retention of CPA's incredible donors. Sitting within the Individual Giving team and reporting to the Database Manager, this role is responsible for managing day-to-day tasks and activities relating to CPA's ThankQ CRM in order to support the implementation of programs across the fundraising team, ensuring data integrity and accuracy at all times. The role also supports the evaluation and implementation of CRM upgrades and enhancements, ensuring the Fundraising team are utilising the CRM to its maximum potential.

This role is a full-time position and is located at our head office in Allambie Heights.

Please note:

Cerebral Palsy Alliance has a relentless commitment to the safety and wellbeing of our clients and staff, it is a CPA employment requirement for all staff to be Covid 2nd vaccinated before start date and additionally receive a Covid booster (3rd) injection within 6 months of the 2nd.

What we can offer you

When we say 'people are at the heart of what we do', this includes our team. We value and appreciate our workforce and recognise that no two people are the same. We are passionate about diversity and promote an inclusive work environment that values each other's differences.

Our employee benefits include:

• We understand you have a busy life, so have leave options that will enable you to maintain a good work-life balance.
• Highly competitive remuneration package that offers tax free benefits that will increase your take home pay.
• Comprehensive management training, delivering world-class structured learning to set you up for success and offer you outstanding career growth opportunities.
• Health and wellbeing benefits such as discounted gym memberships, an annual wellbeing allowance and free flu vaccinations to name a few.
• A place where you are valued, supported and appreciated.

You will be responsible for:

• Supporting data management and integrity across CPA's ThankQ CRM and platform integrations.
• Supporting the evaluation, scope, and implementation of new system enhancements including automation and platform integrations.
• Providing accurate and timely reports to support fundraising and marketing activities.
• Championing the use of the CRM across the fundraising team by delivering training and support as required in conjunction with the Database Manager and CPA's CRM provider.
• Creating contact lists of targeted donors and supporters as required to support income generation and retention activities.
• Managing CPA's regular giving payment and retry process.
• Managing data imports across multiple 3rd party suppliers, ensuring data accuracy and integrity.
• Technical implementation of best practice donor/supporter journeys.
• Collaborating with internal stakeholders including the Acquisition and Retention Teams, Donor Support teams, Philanthropy team and Volunteers team to ensure data capture and export forms part of the strategy before campaign execution.

We seek a self-motivated individual with:

• At least 2 years' experience in using ThankQ CRM or similar NFP databases (Raiser Edge, Microsoft Dynamics, Salesforce) would be highly regarded.
• Excellent attention to detail.
• Highly developed Microsoft Excel skills.
• Strong time management skills with proven ability to comply with strict deadlines.
• Strong analytical and numeracy skills.
• Ability to effectively communicate in a non-technical manner.
• Experience working in a not-for-profit or philanthropic organisation would be highly regarded.
• Team player with a "can do" attitude.

For more information about the role please call Tiffany Mooney on 02 9975 8890 and to learn more about CPA please visit our website https://cerebralpalsy.org.au/work-with-us/careers/employee-benefits/

We encourage you to apply at your earliest convenience as applications may be reviewed prior to the closing date and the closing date may be brought forward without notice.

Cerebral Palsy Alliance is an Equal Opportunity Employer. We strongly encourage applications from those who identify as having a disability, identify as being Aboriginal or Torres Strait Islander, are culturally and linguistically diverse (CALD) or sexuality and gender diverse (LGBTIQA+)