• 12-month contract with potential to renew or become permanent
• Part time position | Hybrid WFH & Office
• Flexible hours, which may require occasional work outside of regular hours and interstate travel

THE ROLE

COSA is looking for an enthusiastic and motivated membership officer who will report to the Chief Executive Officer, and work closely with the Executive Assistant and Communications Manager. This is a new position, focused on enhancing COSA member engagement, and developing and maintaining relationships with COSA members to ensure their best possible membership experience.

The role best suits someone with well-developed organisation and people skills who can multitask, be proactive and is passionate about working in the not-for-profit sector. The hours are flexible, and the role may require occasional work outside of regular hours and interstate travel. We offer flexible work arrangements and a hybrid work environment.

RESPONSIBILITIES OF THE ROLE INCLUDE, BUT ARE NOT LIMITED TO:

• Build and strengthen COSA’s membership base and the engagement and participation of members in COSA activities
• Maintain regular contact and build relationships with COSA members
• Develop and implement strategies to attract, retain and engage COSA members
• Implement membership renewal process
• Increase membership numbers
• Increase member attendance and participation at COSA events
• Manage member testimonials
• Respond promptly to member and prospect queries
• Oversee member services as required
• General membership and related business administration
• Maintain membership database records
• Assist at member events, particularly the COSA Annual Scientific Meeting
• Assist in updates of website content
• Manage competing priorities and needs of multiple stakeholders while meeting the demands of a fast-paced, diverse environment
• Work with the professional volunteers of the COSA committees, meeting their competing needs, and at the same time ensuring COSA’s strategic objectives are not compromised
• Contribute to the overall well-being of the organisation and avoid participation in any activity that might be harmful to the good operation, health, or reputation of the organisation
• Be alert to any unsafe work practices or environments and take steps to ensure that no staff member or visitor is placed in a position potentially dangerous to themselves or others
• Other duties as instructed by the Chief Executive Officer

ESSENTIAL CRITERIA

• Demonstrated experience in a similar membership management role
• Well-developed interpersonal skills, with the ability to build rapport and maintain relationships with ease
• Excellent organisation and time management skills, with the ability to manage multiple tasks to meet deadlines
• Good oral and written communication skills
• Good attention to detail
• Highly motivated and an excellent problem solver
• Proficient working with Microsoft Office 365 applications, web-based content management and databases
• Ability to work independently and as part of a team, and to work autonomously within a hybrid environment
• Full working rights in Australia

DESIRABLE CRITERIA

• Experience with websites and social media platforms
• Knowledge of, and/or experience in, the healthcare system – particularly oncology
• Understanding of, and commitment to, the not-for-profit sector

A position description is attached.