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Service Quality Officer - Townsville

Cootharinga North Queensland

We are searching for a Permanent Full Time Service Quality Officer to join our Townsville Team.

Cootharinga North Queensland is an experienced provider of services and supports to people living with disability. We are strong supporters of the communities we work within and we seek to employ passionate and proactive people that align with our values.  This is your chance to be part of one of the largest North Queensland based providers who has almost 70 years of experience.

About the Role

In this new and exciting role, you be an integral part of the Risk and Compliance Team assisting with the design, implementation and ongoing management of the integrated governance framework, providing expert advice and recommendations on matters of risk, compliance, safety and control audit verification as they relate to organisational delivery, identifying potential risk events, areas of vulnerability and assist with the development of corrective treatment plans, conducting audit verifications, and monitor service data, assisting with the development of relevant performance indicators and monitor, measure, analyse and report on risk performance in order to provide the organisation with a greater understanding of integrated performance and work with the service divisions to develop an effective integrated governance education program including appropriate induction training and ongoing training for all employees.



  • Proven ability to work effectively with a wide range of people.
  • Capacity to lead and deliver high level knowledge, expertise and skill in the development and implementation of good governance, risk, compliance and audit practices and processes.
  • High level analytical and problem solving skills and an ability to consider reviews, data and audit evidence to coordinate and prepare the organisational response and implementation plan.
  • Demonstrated commitment and success in the planning, implementation review and management of change and projects of varying complexity and scope within a large organisation.
  • Highly developed and proven negotiation, consultative and interpersonal skills with a strong capacity to communicate complex issues such as risk, compliance, audit and safety systems.
  • Highly Developed skills, knowledge and experience in process redesign.
  • Demonstrated ability to work both autonomously and as part of a team.
  • Well-developed verbal and written communication skills together with strong numeracy, literary and computer skills.
  • Ability to follow organisational policies, procedures and safe work practices in accordance with current legislation and quality standards.
  • Ability to work flexible hours.
  • Current ‘C’ Class Driver Licence acceptable under Queensland Legislation.
  • Current Yellow and Blue Cards, or the ability to obtain these and any other necessary licensing and checks prior to commencement


  • Previous experience in Human Services industry
  • Experience in RiskMan, governance interface IT systems and Microsoft office would be highly regarded.

Click Apply Now for a position description and to apply.  

For more information contact Tanya Versteegh  (07) 4759 2000 or by email at tanya.versteegh@cootharinga.org.au, using the subject line: Service Quality Officer - Townsville enquiry via EthicalJobs. All enquiries will remain confidential.

Cootharinga is an Equal Employment Opportunity employer and we encourage people of Aboriginal and Torres Strait Islander background and people with disability experience to apply. Cootharinga North Queensland support the Royal Commission into violence, abuse, neglect and exploitation of people with disability.

  • Permanent Full Time Position
  • Supportive and Professional Team Environment

  • Plus tax effective salary packaging up to $15,900 and 9.5% superannuation

How to apply

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