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Customer Service Consultants - iCOPE

Convenience Advertising
  • Public Maternity Health Services
  • Part time or Full time opportunity
  • Be part of a landmark initiative!

Overview

Diginostic is Australia’s leading developer of health-related screening apps and technology solutions for medical professionals and organisations committed to preventing illness and chronic disease. Diginostic is part of the Convenience Advertising group of companies.

As part of a landmark initiative to improve the mental health of new mothers across Australia, we’re working with our partner, the Centre of Perinatal Excellence (COPE), to roll-out the Federal Government-funded iCOPE perinatal mental health digital screening platform to public maternity health services in all states and territories.

iCOPE is a not-for-profit organisation devoted to reducing the impacts of emotional and mental health problems in the pre and postnatal periods. The world-first iCOPE digital screening platform helps identify new mothers at risk of anxiety and depression during pregnancy and the year after the birth of their baby. The Federal Government has endorsed the iCOPE platform by making it freely available to every public maternity hospital, and maternal and child health service throughout Australia via their Hospital to Home and Wellbeing program.

These roles will be pivotal in raising awareness of the iCOPE platform among maternal health professionals throughout Australia whilst managing the onboarding process for new users.

Key Responsibilities

  • Conduct outbound interest-generating calls to hospital and maternal and child health centre contacts;
  • Schedule and complete Zoom demonstrations of the iCOPE perinatal mental health digital screening platform;
  • Schedule and complete follow-up calls, and Zoom meetings, as required;
  • Administer Provisioning Fulfilment Request and Services Agreement process with, and on behalf of, the facility;
  • Liaise with Clinical Client Services and Sales Manager respectively, for operational (e.g. sandbox set-up) and customer engagement support as required;
  • Conduct initial training with all new accounts (once for sandbox managers and once for all users as standard); and
  • Manage hospital and maternal and child health centre customer database, ensuring the information contained within it is complete and accurate with the outcome of calls appropriately recorded.

Personal Attributes and Key Skills:

  • An interest in public health and a passion to be part of the COPE vision: where every new mother in Australia receives best practice mental health screening during pregnancy and the year after the birth of their baby,
  • High energy, a ‘can-do’ attitude and a commitment to achieve KPIs;
  • The ability to complete a customer service-focused onboarding process with a friendly, engaging and informative style;
  • Demonstrated time management and organisational skills, with excellent attention to detail;
  • Excellent verbal, written and interpersonal communication, with a strong customer service temperament;
  • Proficient in relevant software applications (Microsoft suite and Apple Mac); and
  • Experience working with healthcare professionals, such as midwives and obstetricians, would be highly beneficial but is not essential

next steps:

For a confidential discussion about these exciting opportunities, please call Tony Perkin, our HR Manager on 0415 527 788.

To submit your application, click Apply Now.

How to apply

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