• Full-time: 37.5 hours
• Duration: Permanent
• Location: Melbourne, Australia
• Salary: AUS$87,500 plus 9.5% super
• Interviews: from 5 March 2020

We are seeking an Operations Manager within our branch office in Melbourne. This is a new and crucial role which will lead on organisational support for the Melbourne team, with assistance from the well established organisational support teams in London, where the organisation is headquartered. Although this is a management role, as an organisational and programme support team of four, there will be a lot of ‘hands on’ work and multitasking.

This role involves implementing and maintaining systems and processes to ensure the smooth running of operations to support a team of 12-16 peace-building programme staff in our Melbourne Office. This is a wide ranging role, overseeing and directly carrying out aspects of Office Management, IT, Human Resources, Fundraising, Compliance and Finance.

The Operations Manager provides project, administrative and logistical support as necessary. The post holder will play a key role in liaising with programme teams, consultants and suppliers, ensuring they have what they need to get work done. Reporting to the Regional Programme Director, the Operations Manager will be based in Melbourne and will undertake occasional travel to our global operations.

As this is a wide ranging role, the post holder is not expected to be an expert on all the relevant areas. Expertise in one area, with a willingness to develop knowledge in skills in the other areas is very welcome.

Essential knowledge, skills and experience:

• Initiative, enthusiasm and a problem-solving approach to new challenges
• Experience of developing or adapting organisational policies and processes
• Strong understanding of organisational budgeting and finances
• Experience in developing and delivering systems for audit or quality assurance
• Experience of line management and team management
• Able to explain, advocate and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally
• Strong organisational skills including planning, developing, implementing and maintaining administrative systems
• An ability to coordinate project planning
• Excellent verbal and written communication skills in English
• Willingness to work irregular hours occasionally and to undertake some travel
• Appreciation of issues of confidentiality, and cross-cultural and political sensitivity
• Graduate study in a relevant area (this could include law, finance, business, project management, conflict resolution, international relations, development studies, international humanitarian law, peace and security.) Local equivalent or equivalent by experience will be considered
• Experience of hostile environment awareness training or willingness to undertake hostile environment awareness training
• Experience of safeguarding training or willingness to undertake safeguarding training
• Excellent working knowledge of Microsoft Office software packages, databases, email, internet
• Some knowledge of and interest in peace-building/ humanitarian/ development sector safety and security and safeguarding issues

Desirable knowledge, skills and experience:

• Experience of working in a multicultural environment
• Experience overseeing and performing basic IT administration
• Experience overseeing and performing basic HR administration
• Experience in fundraising in the non-government sector
• Experience overseeing and performing basic office management tasks
• Experience working with vulnerable individuals, particularly in a conflict context