Community Data Solutions (CDS) is a growing national software company based in Adelaide that provides CRM solutions to over 250 customers across Australia. Due to continued growth we are seeking a part-time Systems/Database Trainer.
The position is a part-time role within CDS and has one key component - to train new and existing customers in effectively using their database designed by CDS. Almost all CDS customers are not-for-profit community service organisations.
The Database Trainer position will have the following core roles and responsibilities:
- Conduct training online and in person (where required) to new customers
- Assist end users in understanding their database and assisting them in improving their capacity to use the systems reporting tools
- Where appropriate develop and maintain multimedia, online training and user guide resources for customers
- Ability to travel and work flexible hours
- Ability to interact comfortably with all levels of staff internally and externally
- Provide support to clients, including end user troubleshooting
- Become a training expert in all Community Data Solutions products over time
Knowledge and experience required:
- Proven experience in facilitating effective trainings
- Ability to foster trust and open communication with diverse customers. Skills to recognise and address conflict and concerns.
- Ability to design and facilitate effective training on technical subject matter.
- Strong written and in-person communication using clear, simple language that all stakeholders can understand
- Technical support multimedia authoring skills
- Commitment to the organisation’s goals and objectives
- Ability to present ideas in user-friendly language
- Experience working in a team-oriented, collaborative environment
- Ability to train other staff and stakeholders as needed
- Able to obtain and hold a National Police Certificate
- An awareness of security in a web-application environment
- Sound knowledge of the Australian Not-For-Profit Community Services sector
Some out of hours work may be required during high-pressure periods.
Qualifications:
- Preferred 2-3 years of experience with training, relationship management, or related fields
- Proficient in Microsoft and Google suites
- Desirable - Certificate IV in Training and Assessment
Special Conditions:
- Ability to be flexible with customers on training times
- Capacity to consider more hours in the role if the position expands (desirable)
- If primarily choosing to work from home reliable internet connection will be required.
Location:
This is a National position, and whilst CDS is located in Adelaide, this position is available as a remote work-from-home position if desired by the successful applicant.
Please submit your applications including Cover letter, Resume & 3 independent referees by clicking the Apply Now button.
Please forward enquiries regarding the role to Greg Were (CEO) Community Data Solutions - 0425 526 767.
For more information about Community Data Solutions go to: www.communityds.com.au