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Systems / Database Trainer - Australia Wide

Community Data Solutions

Community Data Solutions (CDS) is a growing national software company based in Adelaide that provides CRM solutions to over 250 customers across Australia. Due to continued growth we are seeking a part-time Systems/Database Trainer.

The position is a part-time role within CDS and has one key component - to train new and existing customers in effectively using their database designed by CDS. Almost all CDS customers are not-for-profit community service organisations. 

The Database Trainer position will have the following core roles and responsibilities:

  • Conduct training online and in person (where required) to new customers
  • Assist end users in understanding their database and assisting them in improving their capacity to use the systems reporting tools
  • Where appropriate develop and maintain multimedia, online training and user guide resources for customers
  • Ability to travel and work flexible hours
  • Ability to interact comfortably with all levels of staff internally and externally
  • Provide support to clients, including end user troubleshooting
  • Become a training expert in all Community Data Solutions products over time

Knowledge and experience required:

  • Proven experience in facilitating effective trainings
  • Ability to foster trust and open communication with diverse customers. Skills to recognise and address conflict and concerns.
  • Ability to design and facilitate effective training on technical subject matter.
  • Strong written and in-person communication using clear, simple language that all stakeholders can understand
  • Technical support multimedia authoring skills
  • Commitment to the organisation’s goals and objectives
  • Ability to present ideas in user-friendly language
  • Experience working in a team-oriented, collaborative environment
  • Ability to train other staff and stakeholders as needed
  • Able to obtain and hold a National Police Certificate
  • An awareness of security in a web-application environment
  • Sound knowledge of the Australian Not-For-Profit Community Services sector

Some out of hours work may be required during high-pressure periods.

Qualifications:

  • Preferred 2-3 years of experience with training, relationship management, or related fields
  • Proficient in Microsoft and Google suites
  • Desirable - Certificate IV in Training and Assessment

Special Conditions:

  • Ability to be flexible with customers on training times
  • Capacity to consider more hours in the role if the position expands (desirable)
  • If primarily choosing to work from home reliable internet connection will be required.

Location:

This is a National position, and whilst CDS is located in Adelaide, this position is available as a remote work-from-home position if desired by the successful applicant.

Please submit your applications including Cover letter, Resume & 3 independent referees by clicking the Apply Now button.

Please forward enquiries regarding the role to Greg Were (CEO) Community Data Solutions - 0425 526 767.

For more information about Community Data Solutions go to: www.communityds.com.au

How to apply

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