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NDIS Support Coordinator

  • Rewarding role in a leading independent service provider
  • Collaborative, highly supportive remote team
  • Ongoing training and development


CoAbility is a leading independent NDIS Support Coordination provider in Victoria.

We are a family-run, values-based organisation. Our team of over 40 passionate Support Coordinators and Specialist Support Coordinators are committed to delivering person-centred support and outcomes that make an invaluable impact on the lives of the people we serve.

The key to our success is our ability to make navigating the NDIS as stress-free as possible. By encouraging our clients to exercise their choice and control at every opportunity and our diligence in putting our clients first, we are able to create a truly tailored service achieving positive outcomes and reaching goals.

Importantly, in the current world environment, we have successfully set our team up as a fully remote workforce. Our team has always worked from home, only travelling to attend client meetings. This has transitioned to conducting all client and provider meetings remotely for the time being.


Due to a substantial increase in our customer base, we are looking for suitably qualified Support Coordinators across Victoria. The role focuses on addressing challenges, connecting with supports, building capacity and resilience, and achieving the goals outlined in the participant's NDIS plan.

The successful applicant will bring solid experience in the community services environment. In particular, they will bring support coordination skills and stakeholder engagement ability and demonstrate an understanding of how best to access and maintain services for participants living with disabilities. This experience will be complemented by excellent report writing skills and a keen and dedicated commitment to supporting and improving outcomes for the people we serve.

You will work with participants, their informal support networks, and collaborate with community partner organisations in order to achieve the participant's goals.

Participants will already have their NDIS funding plan in place; it will be your job to interpret the plan and work with participants to progress them towards their life goals.


  • An ABN
  • Appropriate insurances
  • Excellent people skills
  • The ability to work autonomously and as part of a close-knit remote team
  • Excellent time management and multi-tasking skills to enable you to manage and coordinate competing priorities
  • Resilience and persistence
  • The ability to keep your cool under pressure
  • Creative and innovative "out-of-the-box' thinking
  • A kind, patient and empathetic approach
  • The ability to take a coaching approach with your participants to build their capacity in managing their own NDIS journey
  • The ability to deliver high-quality services in a timely manner
  • The ability to complete high-level mandatory reporting to the NDIS
  • A willingness to network and build the profile of CoAbility as a Support Coordination service provider



  • At least two years experience in the disability/mental health/community services sector
  • Knowledge of National Disability Insurance Scheme and relevant legislation including the NDIS Act 2013 and Disability Act 2006
  • Expert communication skills and ability to manage complex relationships
  • Satisfactory completion of safety screening including a National Police check, International Police check (if required), a clear DWES check, a current Victorian Working with Children Check (Employee),
  • Current Victorian Drivers Licence
  • Right to work in Australia

Highly Desirable

  • A tertiary qualification in a related field
  • Demonstrated experience in case management/supporting people with complex needs, or previous Support Coordination experience
  • High-level computer literacy and the ability to pick up and master new programs quickly
  • Ability to work autonomously and as part of a close-knit remote team
  • Knowledge of the NDIS Operational Guidelines

A position description is attached.

How to apply

If you feel you have the skills and experience to succeed in this role please email your current resume and cover letter to hello@coability.com.au, using the subject line: NDIS Support Coordinator application via EthicalJobs.

The terms and conditions of the role are listed in the Service Delivery Requirements - CoAbility Contractor. If you have any further questions not addressed in this ad or the position description please contact:

Paula Mueller – Team Leader - 0415 509 347.

CoAbility is an Equal Employment Opportunity (EEO) employer and is committed to building a workplace culture that values diversity and inclusion. We welcome, actively support and promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTQIA+, Culturally and Linguistically Diverse (CALD) backgrounds and other diversity groups.

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