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Manager, Training and Continuous Improvement - ACDC Project

Community Mental Health Australia
  • (Part Time)

Community Mental Health Australia (CMHA) is seeking a Manager, Training and Continuous Improvement for the new national Assisting Communities through Direct Connection (ACDC) Project. This role is intended to be either three or four days a week. This is a contract role with immediate commencement and ceasing in November 2022.

About CMHA

CMHA is a coalition of eight peak community mental health organisations from each State and Territory and was established to provide leadership and direction to promote the importance and benefits of community mental health and recovery services across Australia.

CMHA provides a unified voice for over 800 community-based, non-government organisations who work with mental health consumers and carers across the nation and who are members of, or affiliated with, the various coalition members.

The mission of CMHA is to advocate for a viable and sustainable community managed mental health sector and to promote the value and outcomes delivered by community managed mental health services based on a philosophy of recovery and social inclusion. CMHA is managed by the Chief Executive Officer and a Board of members. Further information is available at: cmha.org.au.

The ACDC Project

The Assisting Communities through Direct Connection Project (ACDC Project) is a new initiative, with CMHA which builds innovative ways to increase the independence, social and community participation of people who live with a psychosocial disability who are not accessing services.

This project will run in all Australian states and territories. People Connectors will conduct safe door to door proactive outreach, will explain the project and the information products to responders, and will support people to take initial steps to assess social and emotional wellbeing support.

The project will report on the prevalence across selected Australian communities (ACDC sites) of people who have unmet social and emotional support needs, and people will be offered information and assistance to take steps to connect with services from which they are able to access support.

The Manager, Training and Continuous Improvement will:

  1. Work closely with Partnership and Engagement Managers, Local Reference Groups, Project Working Groups, and other stakeholders, to co-design training and materials for the ACDC Project.
  2. Deliver training for People Connectors
  3. Lead the continuous improvement of the ACDC door knocking process.
  4. Collaborate with members of the ACDC Team to assist in all areas of the project implementation and evaluation.

Role Outcomes

  1. An innovative and accessible national training program is designed and delivered
  2. Training materials and evaluation are finalised by the end of the project
  3. A variety of education materials are co-designed and developed in consultation with stakeholder groups, this includes the training program and online access to resources, surveys, and evaluation of the training.
  4. ACDC People Connectors in each of 24 locations across all States and Territories are trained and confident in successful and safe door to door engagement
  5. The quality improvement cycle for training and materials is effective and inclusive of feedback from all stakeholder groups throughout the life of the project
  6. Collaboration with the ACDC Team and stakeholders including researchers and evaluators enables the effective design, implementation and evaluation of the ACDC project. Selection Criteria

Selection Criteria


  1. Qualifications. Certificate IV in Training and Assessment, or equivalent relevant qualifications in Health/Mental Health Education.
  2. Experience. A minimum of 5 years’ experience in health or mental health education and training, developing educational materials and engagement processes, including online resources. An equivalent level of knowledge gained through any combination of education and training will be considered.
  3. Design and development of training materials. Demonstrated experience designing high quality competency-based training and information materials
  4. Development of online materials. Experience developing online learning experiences, information, and materials.
  5. Provision of Education or Training. Demonstrated experience delivering training programs and assessing participants.
  6. Evaluation and Quality Improvement. Demonstrated experience reviewing and improving educational materials using evaluation and feedback systems.
  7. Communication. Demonstrated high level verbal and written communication skills
  8. Valuing diverse communities and contributions. Demonstrated understanding and valuing of the contemporary roles of people with lived experience of mental illness, their families and carers in the mental health sector; the value and roles of government, the contribution of research and education, and the range of diverse services and service providers in the community


  1. Mental Health. Minimum of 2 years relevant Mental Health experience. Demonstrated knowledge and understanding of contemporary issues in mental health services and the mental health community sector in Australia
  2. Lived Experience. A personal lived or living experience of accessing support for needs related to social and emotional distress.

CMHA is an Equal Opportunity Employer. We invite applications from people who have lived experience of mental health as a consumer or as a carer, identify as being Aboriginal or Torres Strait Islander, are culturally and linguistically diverse or sexuality and gender diverse.

Remuneration and Conditions

  • This role will be remunerated at $110,000 pro rata, exclusive of the superannuation contribution.
  • Employees of CMHA are eligible to access salary packaging of up to $15,900 for each FBT year.
  • CMHA is currently based at Gordon in North Sydney and may relocate to a more central location.
  • Flexible working, including work from home arrangements are offered.
  • Some interstate travel will be required.

CMHA may arrange interviews with suitable candidates prior to the closing date.

Enquiries and additional information about the position can be made through cmhainfo@cmha.org.au, using the subject line: Manager, Training and Continuous Improvement - ACDC Project enquiry via EthicalJobs.

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