• Permanent Part Time (Flexible) - 4 days per week 
• Band 6 - $91,301.95 - $99,397.13 (pro rata) + super 

Would you like to make a difference to the Yarra community by working with a collaborative and supportive team who provide a range of community services for families in Yarra? 

We're seeking a motivated, customer service focused systems thinker to join our team. This is a great opportunity to be part of an energetic, collaborative and supportive team that work to deliver high quality programs and services to the Yarra community.

The Family Services Operational Officer will be a part of the Family Services leadership team and will provide strategic and operational advice and support that will improve the daily operation of our unit. This role will promote a positive culture of continuous improvement, collaboration, innovation and information exchange. 

POSITION OBJECTIVES 

• Identify, initiate, manage and deliver a range of operational requirements within the Family Services Unit.
• Collaborate with stakeholders in the operation of services.
• Promote a culture of quality and continuous improvement, ensuring effective, efficient and responsive service delivery to the Yarra community.
• Identify and implementing efficiencies and improvements to service delivery.

QUALIFICATIONS AND EXPERIENCE

• Formal Tertiary Qualifications in a relevant discipline and/or demonstrated experience in a similar role that provides a service to the community
• Understanding of appropriate business systems and standards for human services and/or health services operations
• Experience with monitoring KPI’s and targets
• Knowledge or experience of industry standards of operation
• Knowledge and/or training in quality assurance
• Experience in a local government or community services environment would be an advantage
• Working with Children Check

Yarra city council is an exciting and flexible Organisation. We pride ourselves on inclusive culture and diversity. We aim to make a positive difference in people’s lives and continually improve service to the community.

Our benefits include opportunities for learning and development, a focus on wellbeing including a world-class EAP offering, wellbeing initiatives and very generous leave entitlements together with the support of a progressive team.

For further information see the position description or contact Melissa Eastwood, Coordinator of Family Services via [email protected], using the subject line: Family Services Operational Officer enquiry via EthicalJobs.

 Family Services Operational Officer- Position Description .pdf

In your application, the selection panel will assess your CV against the technical skills, abilities, and qualifications of the Position Description as well as your separate responses to the Key Selection Criteria.

*This position is subject to satisfactory (Police Check, Working with Children Check, proof of COVID-19 double vaccination and a pre-employment medical assessment) prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.