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Learning Experience Coordinator

CLEAR HORIZON CONSULTING
  • You are invited to be part of a growing team creating seamless and enjoyable learning journeys that inspire and enable change makers to measure, evaluate and improve their impact. 
  • The position is based in Melbourne, and we are happy to negotiate full-time or part-time (0.8 FTE) work hours with the successful candidate for this role.

ABOUT CLEAR HORIZON

Clear Horizon is a world-class evaluation organisation that works domestically in Australia and internationally. For over 15 years we have been leaders in measurement, evaluation and learning (MEL) frameworks, program evaluation and social impact measurement. More recently we have incorporated digital and user-centred approaches into our ways of working. We increasingly work as developmental evaluators and leverage our strong roots in participatory and collaborative approaches. We aim to build capacity with our clients in all our work which is enabled by our cutting-edge Academy.

Our mission is to power change makers to create a positive impact for people, place and planet. We are a women-led, for-purpose company and we make deliberate choices about who we work with to maintain our principles of social justice and environmental sustainability.

ABOUT THE ROLE

For the past 10 years we have provided professional development through face-to-face training and masterclasses. In 2019 we launched the Clear Horizon Academy a world class online learning offer for a global audience.  

We are seeking a motivated and suitably qualified person to support the administration, build and delivery of engaging learning experiences for our course learners. Our online learning offerings inspire and enable change makers to measure, evaluate and improve their impact.

As the Academy’s Learning Experience Coordinator, your key responsibility will be to coordinate and optimise our learning operations to drive efficiency and maximise learner success. You will do so by creating an enjoyable and frictionless journey for our learners from enquiry through enrolment and onboarding, onto engaging with our courses and into our Alumni community. You will also be responsible for the delivery of our public learning calendar and project managing the delivery of our clients’ in-house courses. Finally, you will support the Head of the Academy with the design and build of new courses.

ABOUT YOU

You are an organised detail-oriented self-starter who thrives when improving learning operations and administrative systems and processes. You have strong project management skills, ideally in delivering learning/training/education projects. You also strive to ensure every customer has a positive experience and draw on a wealth of customer service experience. You have strong written and oral communication skills and demonstrated ability to work effectively in a multi-disciplinary team environment; with good interpersonal skills. 

You will ideally be familiar with learning management systems administration and have experience administrating the delivery of online courses. It would also be desirable for you to have some experience designing and building online courses. 

You are excited to take your next step into a bigger learning role and want to broaden your skill set in learning design, something we will fully support you in!

It will be awesome if you also have worked in the Not for Profit and/or education/training sector. Experience working in one of the sectors we service (social, environmental and international development sectors) would also be viewed favourably.

KEY RESPONSIBILITIES

  • Course Coordination
    • ​Manage the delivery of client learning projects and public courses to provide learners and clients alike with a highly-engaging, enjoyable and frictionless online learning experience
  • Engagement
    • Act as the key contact for learners, alumni and clients through handling queries, providing technical support and communicating to ensure they have the information they require and technical issues are resolved.
  • Course Design Support
    • ​Support the Head of the Academy with the design of new courses that exceed customer expectations and increase Clear Horizon’s impact and revenue.
  • Course Build Support​
    • Building content from storyboards into our course authoring tool, loading course packages into the learning management system and administration including setting up course outlines, settings, discussion boards, links and automated emails to create a seamless learning experience.
  • Continuous Improvement
    • Identify and implement improvements to Clear Horizons’ learning delivery systems, processes and course content through reviewing feedback, to drive greater efficiencies and create a better learning experience for our learners.

SELECTION CRITERIA

  • A relevant tertiary qualification in learning/instructional design and/or education would be favourable.
  • Customer service experience
  • Experience in coordinating the delivery of online courses
  • Experience optimising administrative and learning systems and processes
  • Experience designing and building courses in Articulate 360 and Brightspace LMS would be looked on favourably

Clear Horizon is an equal opportunity employer who promotes, embraces and values diversity and inclusion in the workplace. We are dedicated to attracting, developing and retaining our staff irrespective of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and Torres Strait Islander community.

TO FIND OUT MORE

Please contact careers@clearhorizon.com.au using the subject line: Learning Experience Coordinator enquiry via EthicalJobs.

How to apply

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