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Electric Vehicle Charger Specialist

Chargefox

Chargefox is committed to sustainable mobility.

We're Australia's largest open, electric vehicle (EV) network for modern EV's. As part of that, Chargefox originally raised $17 million to build a network of ultra-rapid chargers to connect major cities across the country, but that's only a fraction of what we do. We have an unwavering focus on simplifying the EV charging experience for everyone - be they drivers, fleet managers, charge station owners, car manufacturers, energy retailers and more.

Our customers can find, use, and pay for electric vehicle charging using their mobile phones. We’re continually adding new stations to the Chargefox network. So far we've processed over 245,000 charging sessions on more than 850 public plugs across Australia and New Zealand, dispensing a total of over 2.8 GWh of electricity. That's enough electricity to power the average household for decades, and we're still growing fast.

We're looking for someone with a proven and well developed diagnostic and technical skillset to both onboard new chargers and diagnose problems with existing units. There will also be a requirement to test and evaluate new charge products as they come to market with a view to approving them for use on the Chargefox platform if they meet our requirements. We envisage the incumbent will have a strong IT support capability, knowledge of OCPP, and modem setups.

Spinning off from this technical knowledge is a requirement to assist and support call centre from time to time to ensure drivers are kept mobile wherever possible plus ensure technical queries from Site Hosts are also answered promptly via our Zendesk ticketing hub.

The incumbent will work in collaboration with the CTO and Operations Manager in order to evolve our knowledge base and better equip our call centre to solve customer issues in real-time. Ensuring the call centre has timely business updates and news articles, forms an important part of the role.

Our Chargefox core value on Customer Focus requires empathy for the driver and their experience.

At Chargefox, we are big believers in a pragmatic and agile approach to our work. You will be participating in team rituals including stand-ups, retrospectives, and on-call support if required.

This is a role where there is the opportunity to grow and develop with the business.

For any queries relating to the role email Jim Williams, Operations Manager: [email protected], using the subject line: Electric Vehicle Charger Specialist enquiry via EthicalJobs or call 0417 398 683.

A position description is attached.

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