• Part-time opportunity for a Customer Liaison Support person

About Chargefox

Chargefox is committed to sustainable mobility. We're Australia's largest open, electric vehicle (EV) network for modern EV's. As part of that, Chargefox raised $17 million to build a network of ultra-rapid chargers to connect major cities across the country, but that's only a fraction of what we do. We have an unwavering focus on simplifying the EV charging experience for everyone - be they drivers, fleet managers, charge station owners, car manufacturers, energy retailers and more.

Our customers can find, use and pay for electric vehicle charging using their mobile phone. We’re continually adding new stations to the Chargefox network. So far we've processed over 160,000 charging sessions on more than 700 plugs across Australia and New Zealand, dispensing a total of over 1.7GWh of electricity. That's enough electricity to power the average household for decades, and we're still growing fast. We're excited!

Values really matter (really!), so we’re looking for someone who’s a great fit for our core values; Customer Focus, Sustainability, Safety, Transparency, Integrity and Collaboration.

Who we're looking for?

We're looking for someone with skills and expertise in customer experience and be able to hit the ground running in managing our Zendesk hub and support our customers by answering queries promptly. A proven and well developed diagnostic thought process for problem-solving and root cause analysis in collaboration with the Operations Manager will be required in order to evolve our knowledge base and better equip our call centre to solve customer issues in real-time. Ensuring the call centre has timely business updates published via Zendesk news articles forms an essential part of the role. You will also be required to manage office administrative work across the business. Remember our core value on Customer Focus above? We want to see empathy for the driver and their experience along the way too.

At Chargefox, we are big believers in a pragmatic and agile approach to our work. You will be participating in team rituals including stand-ups, retrospectives, and on-call support. We are based in Melbourne, so you will be working in our office in the city. Having said that, due to Covid-19 our team has been working remotely since March and we expect to continue to operate in this way for the foreseeable future. The final home/office work balance yet to be decided, however, we acknowledge it will be flexible.

The .6 FTE/ 20.8 hrs per week will be worked across 5 days. Great role for people with parental/caring responsibilities.

So, why us?

• A chance to join a growing and dynamic start-up enabling the uptake of electric vehicles in Australia. This is a unique opportunity to be an integral part of something that is of true value to society.
• We are fully funded and offer a competitive salary package.
• A collaborative and supportive environment that will stretch you, but give you a chance to learn from and teach others.
• We'll supply you with a new company laptop.

If you think that we sound like a great place to work and you fit the bill, then please email us for a copy of the position description and details on how to apply.

We look forward to hearing from you.

Please email Jim Williams, Operations Manager for a position description before clicking Apply Now to submit your application: [email protected], using the subject line: Client Liaison and Administration Officer enquiry via EthicalJobs.