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Manager - Supporter Experience

Cancer Council Queensland

Our Mission

Reducing the burden of cancer. Cancer Council Queensland (CCQ) raises funds that are dedicated to improving quality of life for people living with cancer, research, patient care, prevention and early detection.

We are dynamic, outcome-focused and responsive to community needs, committed to voluntarism and the pursuit of excellence in all activities. All employees and volunteers from CCQ, through their work, are actively involved in cancer control.

About the role

This is your opportunity to join our passionate Fundraising, Marketing and Communication Group and make a difference! You will be responsible for developing, managing and implementing donor engagement programs for all individual giving donors across Queensland.

You will develop and manage the execution of CCQ’s strategies which retain and expand relationships with existing donors and acquires new donors. This will be achieved via our Direct Mail, Acquisition, Regular Giving, Mid Value and donor care programs as wells as assisting with the ongoing identification of prospects for the Major Gifts and Gifts in Wills programs. With a strong focus on personalisation and adhering to donor communication preferences, you will be adept at working across multiple channels including direct mail, digital and telemarketing.

An important element of the role will be fostering positive partnerships with internal stakeholders and external agencies to deliver outstanding donor experiences to surprise and delight - thereby increasing loyalty, retention and lifetime value. Integrated communication and relationship building skills, developing annual program plans/budgets and reporting on these in conjunction with the Senior Manager, Philanthropy and Supporter Experience will also be requirements of this role.

This is a Fixed-term Full-time contract (37.5 hours per week) for a 12 month Parental Leave Cover. This role is based in our Fortitude Valley office in Brisbane.

About you

We are seeking a passionate and self-motivated team leader with strong experience in fundraising especially in the area of direct marketing and donor/client stewardship. Tertiary qualifications in marketing, communications or a similar field is required.

You will be experienced in delivering integrated Direct Mail programs and have the ability to plan, execute and report on all direct marketing and donor activities. Previous roles will have seen you successfully lead multiple campaigns while cultivating productive relationships and growing your programs.

Excellent interpersonal and communication skills combined with your ability to manage projects/budgets and ability to act up as required, will see you succeed in this role.

If you have the passion and enthusiasm to make a difference, then we would love to hear from you.

Your Leadership Contribution

CCQ has a Leadership Capability Framework which outlines the necessary capabilities of leaders for the four different leadership levels: Executive (CEO and General Managers), Senior Managers, Managers, and Frontline Managers (Team Leaders and Senior Coordinators).

The capabilities fall under three core capability groups: Vision and Strategy, Driving Outcomes, Attributes and Behaviours.

The framework also provides an overview of leadership through Leadership Balance, Focus for Success and Decision Horizons for each leadership level.

In line with CCQ’s Leadership capabilities, as a Manager, you will deliver our Vision and Strategy by embracing agility, Drive Outcomes through demonstrating accountability and your attributes and behaviours will foster belonging through collaboration.


Cancer Council Queensland is a growing community-based organisation offering employees flexible work arrangements, salary packaging opportunities, and a supportive team environment where healthy lifestyle balance is encouraged.

How to Apply

Applications including a current resume and cover letter are required by the close date and should be addressed to:

Senior Manager, Philanthropy and Supporter Experience
Cancer Council Queensland

For your application to be considered, it is recommended that the following documentation is attached with your application:

  • Cover letter – Your cover letter should clearly indicate the position you are applying for and give a brief summary of your motivations for applying and your relevant skills and experience.
  • Current Resume – Your resume should include your contact details, work experience, educational background and professional development.

Applicants are encouraged to submit their application as early as possible as Cancer Council Queensland reserves the right to reduce the application period and/or remove the job advertisement early should a suitable applicant be found.

Cancer Council Queensland is a smoke free workplace.

The successful applicant will be required to provide a current National Police Certificate.

How to apply

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