About Us

For 60 years, Cancer Council Queensland’s pioneering work has helped save thousands of lives and has improved the quality of life for people living with cancer. Our mission is to reduce the burden of cancer.

Cancer Council Queensland raises funds that are dedicated to improving the quality of life for people living with cancer through research, patient care, prevention and early detection.

We are dynamic, outcome-focused, responsive to community needs, and committed to voluntarism and the pursuit of excellence. Cancer Council Queensland employees and volunteers support the cancer community with integrity, agility and a deep sense of belonging. We are committed to working towards our vision for a cancer-free future.

Working at Cancer Council Queensland

Our greatest asset is our diverse team of talented, savvy people. Our awesome employees and volunteers tell us that Cancer Council Queensland is a meaningful, rewarding and fun place to work.

We provide a positive and supportive working environment where you will be a valued team member. We love to recognise and reward our team of superstars with employee benefits such as extra paid days off.

About the role

As the Desktop and System Administrator you will be responsible for the implementation, administration, maintenance, monitoring, and user support of Cancer Council Queensland’s (CCQ) desktop, server, cloud, data and communications infrastructure.

You will be responsible for providing excellent customer-focused first and third level device, infrastructure, application, and end-user support and additionally will be a mentor and conduit for the first and second level team members within the Information Technology Team.

This role is permanent full-time (37.5 hours per week) based in our Fortitude Valley office in Brisbane.

This role will be required to travel to CCQ sites.

About you

To be successful in this role you must have proven experience in a similar role. You will possess excellent communication skills, both written and oral, you will be professional and customer service focused when interacting with staff and visitors.

You will have a good work ethic and be able to manage your time effectively, multi-task, have the ability to work in a team as well as autonomously. You must also work well under pressure as well as possess excellent trouble-shooting skills.

Your Contribution

Be responsible for the setup and configuration of CCQ Technology Infrastructure and Assets.

• Be responsible for the troubleshooting, maintenance, and replacement of CCQ Technology Infrastructure and Assets.
• Be responsible for monitoring and maintaining system availability, performance, and security.
• Be responsible for the implementation and maintenance of integration of cloud platforms.
• Assist with the design, maintenance, and improvement of CCQ Information and Cyber Security.
• Assist with the implementation and responsible for the maintenance of Identity governance, entitlement management, and role-based access control.
• Assist with the identification of design and implementation of process automation, reducing costs, and increasing reliability and quality of service.
• Be responsible for the design, implementation, and maintenance of CCQ standard operating environment.
• Be responsible for responding promptly to service issues and requests.
• Be responsible for creating and maintaining knowledge articles and documents.
• Be responsible for providing 2nd and 3rd level user, device, infrastructure, and application support.
• Act as a mentor, educator and escalation point for level 1 & 2 support team members and a conduit to the security team.
• Assist with administration of user accounts, inclusive of On and Offboarding of users.
• Engage and/or take ownership of project-related tasks as directed by the team leader and broader leadership team.
• Actively seek and research knowledge sources to maintain an up-to-date understanding of trends and developments in the information technology industry.

Qualifications, Experience, Knowledge and Skills

Qualifications and Experience

Essential

• Minimum of two years of full-time experience in a level 3 support role.
• Tertiary Qualification or Industry Certifications in Information Technology Discipline, preferencing support/generalist, cloud, infrastructure, networking & security.

Skills

Essential

• IT service management/problem ticketing
• Worked with Change Management
• Windows desktop and server environments, including Windows 10 and Server 2016
• Administration of MS office, inclusive of MS Teams
• Windows Server Technologies & Azure Services
• Administration of Active Directory and Azure Active Directory
• Network Technologies including IP WAN, Wired and Wireless LAN and remote access
• Experience administering firewalls and associated security infrastructure & systems
• Negotiation
• Problem-solving
• Strong Time Management and Organisational skills
• Team Player
• Attention to Detail
• Excellent Communication and Interpersonal Skills
• Passionate, motivated & able to work autonomously
• Desire to learn and improve
• Adaptable and resilient

Desirable

• Mobile Device Management and Autopilot using Microsoft In-Tune.
• Experience with Dell desktop and mobility hardware
• Experience with Cisco Meraki
• Microsoft PowerShell

Benefits

Cancer Council Queensland has a collaborative, energetic, and supportive team culture, contributing to meaningful work with a tangible impact. By celebrating and fostering our individual strengths, we take on more challenging work. In turn, we lead more balanced, exciting and fulfilling lives. Our growing Non-for-Profit organisation offers employees:

• Flexible work arrangements considered (Flexible Work Hours and hybrid Work from Home options may be considered for some roles)
• ATO-Approved Salary Packaging up to the value of $18,549 per Fringe Benefit Tax year.
• Annual Leave Loading – 17.50%
• Recognition and Rewards Program
• Professional Development Allowance
• Corporate social events (such as bring your dog to work day)
• Team events, employee connectivity and Healthy Workplace Activities
• Cancer Council Retail shop discount

How to apply

Applications, including a current resume and cover letter, are required and should be addressed to:

People (Employment) Team

Cancer Council Queensland

For your application to be considered, it is recommended that the following documentation is attached with your application:

• Cover letter – Your cover letter should clearly indicate the position you are applying for and give a brief summary of your motivations for applying and your relevant skills and experience.
• Current Resume – Your resume should include your contact details, work experience, educational background and professional development.

Applicants are encouraged to submit their application as early as possible as Cancer Council Queensland reserves the right to reduce the application period and/or remove the job advertisement early should a suitable applicant be found.

In line with our value of belonging and focus on diversity, applications are strongly encouraged from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTIQA+ individuals.

The successful applicant will be required to conduct a current National Police Certificate.

Please be advised CCQ has mandated COVID-19 Vaccinations from the 15th of December 2021 for all CCQ employees as per the ‘Workers in a healthcare setting (COVID-19 Vaccination Requirements) Direction’, issued by Queensland’s Chief Health Officer. To be considered for this role, you will need to provide visual evidence in the interview process, which shows you are fully vaccinated for COVID-19.