Reducing the burden of cancer. Cancer Council Queensland raises funds that are dedicated to improving quality of life for people living with cancer, through research, patient care, prevention and early detection. We are dynamic, outcome-focused and responsive to community needs, committed to voluntarism and the pursuit of excellence in all activities. All employees and volunteers from CCQ, through their work, are actively involved in cancer control.

About the role

As the Coordinator of Supporter Experience, you will be responsible for supporting the work of the Supporter experience team, in particular the Direct Mail and Regular Giving programs within the Individual Giving portfolio. Our aim is to give all our individual givers across Queensland the best possible experience. The activities in this role include retaining and building our relationships with our existing supporters and acquire new supporters through numerous channels including direct mail, digital, events and telemarketing. This position is responsible for liaising with CCQ supporters and suppliers, and working closely within the Supporter Experience team, and well as the broader Fundraising team and regional offices.

This role is permanent full-time (37.5 hours per week) based in our Brisbane office.

About you

• Ideally, a minimum two years’ experience in the execution of Direct Mail programs and associated donor related fundraising activities that grow income, retain and enhance donor relationships.
• Proven project management and event planning skills with the ability to develop and adhere to project budgets and manage multiple, long-term projects at once.
• Excellent interpersonal and communications skills, both oral and written, including well-developed telephone and electronic communication skills.
• Ability to analyse, interpret and present data on a regular basis.
• Demonstrated agility with the ability to innovate and modify programs where required.
• Demonstrated experience in donor/customer relationship management
• Demonstrated ability to manage suppliers and vendors and maintain strong and positive relationships.
• Ability to identify, develop and maintain strong relationships with key stakeholders both internally and externally.
• Excellent customer service skills and attention to detail.
• Ability to work autonomously within a team.
• Understanding of, or commitment to the charitable sector is advantageous
• Well-developed Microsoft Office skills with an intermediate skill level in Excel.

Benefits

Cancer Council Queensland is a growing community-based organisation offering employees flexible work arrangements, salary packaging opportunities, and a supportive team environment where healthy lifestyle balance is encouraged.

How to apply

Applications including current resume and cover letter are required by the close date and should be addressed to:

Manager, Supporter Experience
Cancer Council Queensland

For your application to be considered, it is recommended that the following documentation is attached with your application:

• Cover letter – Your cover letter should clearly indicate the position you are applying for and give a brief summary of your motivations for applying and your relevant skills and experience.
• Current Resume – Your resume should include your contact details, work experience, educational background and professional development.

Applicants are encouraged to submit their application as early as possible as Cancer Council Queensland reserves the right to reduce the application period and/or remove the job advertisement early should a suitable applicant be found.

The successful applicant will be required to provide a current National Police Certificate.

Cancer Council Queensland will contribute to equality and reconciliation by encouraging applications and inquiries for employment opportunities from Aboriginal and Torres Strait Islander peoples.