• Bring your health experience within oncology to this telephone and online based role that provides information and support to people that have been impacted by cancer
• Rare part time opportunity - 3 days per week (9am – 5pm)
• Provide information and support to all those affected by cancer, at any stage of cancer, and across any type of cancer

Cancer Council NSW is a community funded, community focused not for profit, celebrating over 60 years. We are trusted. We are valued. We are making a difference.

The team

As part of the Cancer Information and Support Services Division, our Information and Support team know cancer can affect every area of people’s lives. 13 11 20 is our support line where people call and ask about anything to do with cancer, including how to prevent cancer, understanding a new cancer diagnosis, caring for someone with cancer, or end of life issues.

Our 13 11 20 Consultants are experienced Health Professionals, and this service is often the first point of call for practical and emotional support. People that call want more information about cancer. They can have questions regarding:

• Diagnosis
• Management or treatment options
• They may need emotional support while undergoing treatment, making decisions or coming to terms with their circumstances
• Callers may need assistance with the practical day-to-day issues that can arise following a diagnosis and during treatment, which impact other areas of their life.

In addition, as cancer treatments improve, an ever-increasing number of people are living longer after a cancer diagnosis and adjusting to life after cancer. Are you someone who could assist? If yes, please keep reading!

What’s involved?

This is a telephone and online based role that provides information and support to people that have been impacted by cancer. The role ensures that callers have access to comprehensive, complete and credible information and are referred to a range of practical and emotional services offered by Cancer Council.

Based primarily in our Woolloomooloo office will see you:

• Provide information and emotional support to callers of our Cancer Council Information and Support line
• Provide written information to enquiries received through the website
• Assist in the updating of oncology services and cancer programs so as to ensure that the database remains current and reliable for users
• Appropriately refer callers to relevant internal and external support services
• Participate in continually improving medical knowledge on current treatments and support services for cancer patients and be willing to undertake further training if required
• Take an active role and assist with the development and delivery of current and future cancer information and support service provision

With career growth opportunities, this role will also see you participate and contribute to the implementation of the research studies that extend knowledge about ways to support people with cancer PLUS contribute to the analysis of issues raised by callers to inform and improve service delivery within Cancer Services Unit and external cancer services.

Should you apply?

If you like what you’ve read so far, and you’re passionate about a career with a team that adds genuine value, what will set you up for success in the role is:

• Tertiary qualifications in a health related field (e.g nursing or allied health)
• Knowledge about cancer prevention, screening, risk factors and early detection
• Ability to translate complex medical information simply
• Excellent communication and interpersonal skills with a collaborative approach
• Enjoyment working within a phone and email based environment
• Flexibility to work Tuesday, Thursday and Friday would be looked on favourably

CCNSW Diversity and Inclusion statement

Cancer Council NSW is an inclusive place to volunteer and work. We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups. As such, if you require any adjustments to submit your application, please get in touch with us at [email protected], using the subject line: Cancer Information and Support Consultant enquiry via EthicalJobs.