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Consumer Credit Legal Service (WA) Inc
  • Flexible full time or part time role
  • Salary range: $74,243.41 - $91,972.18

Purpose of the Solicitor Role

The role of Solicitor is to

  • Communicate clearly and be pro-active, responsive, reliable and pragmatic in interacting with clients so they know they have been heard and their situation understood.
  • Provide information to a client that is, ethically responsible, legally correct and applies to the person’s circumstances.
  • To collaborate with peers and be a team player
  • To create an inspiring workplace by being a role model to other staff members and being self-aware, and self-reflective on work performance.
  • Contribute to policy and law reform, community legal education and networking activities.

Organisational Relationships

This position shall report to the General Manager for all employment, administrative functions, development of services and all other general matters. Professional supervision and the review and supervision of files or advice shall be the responsibility of the Principal Solicitor.

Selection Criteria

Core Skills and Knowledge – Essential


  • Able to use listening and questioning skills to understand client needs.
  • Communicate effectively with clients in a courteous and responsive manner that builds rapport and understanding.

Team Building

  • Builds rapport and a supportive work environment with other staff within the organisation.
  • Approachable and responsive to requests for assistance from other staff members and provides assistance to paralegals and volunteers.
  • Organises activities as requested and effectively manages client and management expectations regarding priorities and meeting deadlines.


  • Admission to practice as a lawyer of the Supreme Court of Western Australia.
  • Able to use legal knowledge and problem-solving skills to provide information in plain English that is accurate, ethical and meets the specific requirements of the client.
  • Able to correctly interpret the legislation and how it applies to the client.
  • Demonstrates high quality legal drafting skills by producing work that requires minimal changes and advice that addresses client needs.
  • Continually builds legal technical knowledge and skills through education and knowledge sharing.


  • Understands, promotes and works towards CCLSWA’s strategic vision of a strong community empowered by fair and just, consumer and financial, rights and responsibilities.
  • A commitment to social justice and an interest in issues affecting disadvantaged consumers.

Technical Skills and Knowledge – Desirable


  • Sound knowledge of banking, finance and Australian Consumer Law as well as other legislation, regulatory policy and industry standards relevant to area of practice.
  • Understanding of alternative dispute resolution processes.


  • Experience or an understanding of community, not for profit organisations.
  • Experience in M365 and CLASS.

Duty Statement

Advice & Case Work

  • Assist clients resolve disputes and problems by providing legal advice and advocating on their behalf through internal and external dispute resolution schemes.
  • Provide advice to clients contacting the Telephone Advice Line.
  • Provide supervision and direction to volunteers.
  • Review and monitor open files monthly and close as appropriate.
  • Prepare individual cases for alternative dispute resolution or litigation and where necessary conducting cases before the respective courts/tribunals.
  • Thoroughly research complex issues using legislation, case law, rulings and commentary.
  • Prepare high quality legal drafting work that requires minimal changes and advice that addresses client needs.
  • Review and evaluate cases and their outcome in consultation with Principal Solicitor and other solicitors in CCLSWA.

Community Education & Networking

  • Contribute to Community Legal Education and the maintenance and development of networks with other relevant organisations
  • Assist with community education by preparing information and presenting educational sessions as required.
  • Identify issues of concern to WA consumers and/or groups of consumers.
  • Participate in relevant committees, issue-based groups, conferences and workshops as required.

Policy & Law Reform

  • Contribute to creating change in the law and government policy and the practices and policies of financial institutions by identifying opportunities and participating in campaigns, research and writing papers and submissions.
  • Provide legal analysis, opinion and comment on aspects of banking and finance related legislation and policy development.
  • Consult with government departments, the banking and finance industry and consumer organisations as appropriate.
  • Prepare submissions and position papers for government, government committees, industry and consumer groups.
  • Keep current with legislative changes and other industry developments.

General Duties

  • Assist with and co-operate in the day to day running of the organisation
  • Contribute to the teamwork approach of CCLSWA, its work and activities.
  • Attend staff meetings and training as required.
  • Perform other duties which may be reasonably required, requested or directed from time to time, and which are within the person’s capabilities, training and/or skills.

How to apply

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