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Employment Case Officer - Maitland

Castle Personnel Services Ltd


  • Access to generous FBT exemptions and meal entertainment benefits
  • Inclusive culture! We’re genuine, we celebrate the wins, we look on the bright side and we never give up
  • Ongoing training, career progression and professional development opportunities

About us

Castle’s group of highly passionate people, provide support to individuals to empower and facilitate them to be financially and socially independent through a range of community referral partners, capacity building, social interactions, training, education and employment.

Castle provides guidance and supports to employers to have inclusive workplaces through recruitment, on the job training and support and workplace education. In some cases Castle can also provide financial support with on boarding costs.

We believe in the power of diversity, the responsibility of inclusion and the value of employment.

For over 30 years, Castle has helped more people with disabilities, mental health conditions, chronic illnesses and injuries find work and live meaningful lives than any other organisation in the Newcastle, Hunter, and Central Coast regions

Our culture is built on a commitment to our Purpose, a Positive Environment, Productive Teams and Progress. Castle offers a caring and supportive work culture, are dedicated to developing and growing their employees and to providing a healthy work-life balance. A rewarding career where you contribute to make a real difference.

We believe that everybody has an opportunity to contribute to society! Our team, referral partners, clients, employers and you as an individual will be supporting our clients to achieve their goals and help change their lives!

About the Opportunity:

We are looking for someone to provide direct support services to participants to improve their work readiness. This may include working alongside the participant to assess training, upskilling, conducting barrier management and assisting with placement support.

This position is a Full Time position primarily based at our Maitland office, however you may be required to work from any of our locations. Some flexibility may be required at times across working locations and hours in order to support participants.

Ideally, to be successful you will need:

  • Strong case management ability including assessment and networking abilities to assist participants to achieve positive outcomes
  • Demonstrated time management, communication, negotiation and lateral thinking skills
  • Efficient administrative skills including proficiency in computerised management systems and client file notes.
  • Experience with ESS or Job ready live desirable but not essential
  • Empathy towards people with a disability looking to secure and sustain employment
  • The ability to liaise with employers to promote jobseekers’ strengths and attributes

If you do not meet all the listed requirements, please do not let this deter your application or motivation to have a conversation with the hiring manager.

Essential Criteria:

  • NDIS Workers Check (or willingness to obtain)
  • Working With Children Check (or willingness to obtain)
  • Current driver’s licence (minimum P2)
  • Fully vaccinated against COVID-19 as per NSW health orders

Should you require more information, please contact Tabatha Parkinson, Branch Manager at Tabatha.parkinson@castle.org.au using the subject line: Employment Case Officer - Maitland enquiry via EthicalJobs.

Castle promotes a workplace that actively seeks to include, welcome and value the unique contributions of all people. Castle encourages people with disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply for this job.

Castle also promotes Accessibilityfor all hiring campaigns. Please advise if you require assistance.

Castle’s services operate from the lands of the Darkinjung people, the Awabakal people, the Worimi people and the Wonnarua people. We acknowledge the Traditional Custodians of the lands where we work and live. We pay our respects to the Elders of these lands – past, present and emerging.

How to apply

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