• Full time
• SCHADS Award Grade 3 Level 1-4
• Essential Requirement: Current Australian State or Territory Drivers Licence, Current NSW Working with Children’s Check

About us

As a leading child welfare and care services provider in our communities, we work hard every day to provide a better future for the children and youth in our care. We are dedicated to our work because we believe that every child and family deserves the chance to live a full and functioning life.

We are looking for people with skills, experience and talent in therapeutic care work that align with our vision and values: 'Inspiring People to Thrive.' 

If you are looking to join a committed team making a powerful difference in the lives of children and young people, we would love to hear from you. We encourage and welcome applications from Aboriginal and Torres Strait Islander people.

Key Responsibilities

• Serving as the first point of contact for internal stakeholders seeking technical assistance
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by internal stakeholder/employee
• Maintain suitable timelines for IT-related tasks
• Ensure the availability, capacity, security and stability and performance of all systems operating in CASPA to a level that is practicable
• Assisting with maintaining, administering and managing all IT servers in CASPA
• Evaluation and improvement of Information Communication Technology (ICT) systems and processes
• Assist with networking infrastructure at CASPA
• Support and assist other IT Team members
• Troubleshooting of all IT and network related issues

Selection Criteria

Essential:

• Certificate IV / Diploma level qualification in Information Process Technology (IPT)
• Minimum 5 years’ experience in a similar role
• Sound communication skills, both written and oral
• Able to work autonomously and as part of a multi-faceted team
• Experience in the development and ongoing support to network infrastructure
• Experience in systems, implementation and support for a large organisation Desired
• Experience in the development and ongoing support to network infrastructure
• Experience in systems, implementation and support for a large organisation

Benefits

• CASPA actively supports staff to have a healthy work life balance
• Our Finance and Accounts Officer is paid competitively at SCHADS Level 3
• Free gym membership to support your wellbeing as well as a fully established team of therapists and clinicians for your personal wellbeing support
• Access to internal and external training opportunities and workplace mentoring including you own team clinical supervision sessions every month
• Great professional development opportunities for those who want career progression
• An Employee Assistance Program, a free and confidential counselling service
• As a not-for-profit organisation, our employees are able to take advantage of salary packaging to receive up to $15,900 of their salary tax-free, as well as additional meal and entertainment benefits