• Level 1-2

Let’s talk about you

You will thrive as the Helpdesk Officer if you have:

• Over 12 months Experience in an IT Helpdesk and/or Helpdesk Officer role,
• Certificate IV in Information Technology Support or above, other relevant Tertiary qualifications, or relevant Certification in Microsoft or CompTIA
• An understanding of Virtualisation, Networking (LAN/WAN), and Information Security concepts.
• Ability to build positive relationships with staff members at all levels of the organisation
• An effective approach to problem solving
• Strong verbal and written communication skills
• Experience in configuring and supporting telecommunication devices.

Let’s talk about your next role

In this role, you will be required to:

• Manage the IT Helpdesk ticketing system, triaging tickets to resolve where possible and escalating when needed.
• Support and troubleshoot desktops, laptops, software and mobile devices to ensure stability, connectivity, and security for staff.
• Supplement the Network and Systems Administrator role in build, rollouts and other duties as necessary.
• Maintain up to date documentation of Helpdesk and Support related IT processes and procedures.
• Perform end-user training and inductions.

About Caritas Australia

Caritas Australia is the Catholic agency for international humanitarian relief and development in Australia. Through relationships with the Church, partners and communities in Africa, Asia, the Pacific and Australia, Caritas Australia helps to end poverty, promote justice and uphold dignity.

Our programs promote the good of every person regardless of their religious, political or cultural beliefs. We envisage a world in which children, women and men most vulnerable to extreme poverty and injustice are agents of their own change and architects of their own development.

Sound like you?

That’s a good sign! In return for your energy and ideas, we offer genuine flexible work/life balance.

We always support a safe, healthy, engaging and productive working environment for all employees and workers, whether that be in your home, an office or a combination of both.

We are a not-for-profit, so we offer a range of benefits. You can find more out here: https://www.caritas.org.au/about/careers/work-with-us

Learn more about Caritas Australia, our work and how we’re making a difference at: https://www.caritas.org.au/

We welcome people with different skills, and life experiences and encourage individuals from diverse backgrounds to apply.

Please submit your application including your cover letter and CV by the closing date. We will be interviewing as applications come through, so please don’t delay in submitting yours.

Only shortlisted candidates will be contacted.

Our commitment to safeguarding

At Caritas Australia, we recognise the personal dignity and rights of all people, especially children and vulnerable adults towards whom we have a special responsibility. If you are offered this position, you will be required to undergo relevant background checks, including police checks and reference checks. If the position requires a Working with Children Check or foreign police check, it is your responsibility to obtain one before starting work. You will also be required to sign our Code of Conduct which includes a section on Professional Behaviour Standards for the Protection of Children and Vulnerable Adults as well as to abide by our safeguarding policies.

Our commitment to diversity

At Caritas Australia, we support an inclusive and diverse workforce. In particular we encourage Aboriginal and Torres Strait Islander applicants for all advertised positions.