• Are you looking for a role where you will truly make a difference to the lives of unpaid carers?
• Looking to join and lead a close-knit supportive team of talented individuals?
• Full Time, Permanent Role with competitive salary + 5 weeks annual leave.

Carers WA are currently seeking individuals to join and Lead our dedicated, talented and close-knit Team, where your contributions will be both recognised and celebrated. At Carers WA, we are committed to making a difference to the lives of carers across WA, and are looking for a Team Leader who will be responsible for providing professional guidance and support to a Team responsible for the coordination and administration functions of carer directed packages through Carer Gateway.

About Carers WA

Carers WA is the peak body representing the needs and interests of carers in Western Australia and is part of a national network of Carers Associations. Carers provide unpaid care and support to family members and friends who have disability, mental illness, a chronic condition, terminal illness, an alcohol, or other drug issue or who are frail aged.

To learn more about us, we encourage you to visit our website: https://www.carerswa.asn.au/

Carers WA will support and provide you with

• Training and development opportunities, pertinent to your role
• Role security and work/life balance
• Career progression opportunities
• A competitive salary, including salary packaging and 5 weeks annual leave
• A friendly, supportive and collaborative workplace environment

About the role

The Team Leader – Carer Planning and Support Services will be responsible for managing a team of 15 to 20 staff to exceed carer expectations and create a collaborative, inclusive and innovative team environment. The Team Leader will be required to work successfully within a team environment and communicate professionally and empathetically with carers. The position will also be required to liaise with a wide range of partner organisations to ensure quality services are delivered to carers in Western Australia.

Our successful candidate will

• Be adaptive to change and have a flexible approach to how work in undertaken
• Posses
• Demonstrated coaching and leadership skills supporting teams to deliver high quality services to clients within an area of carer, health, aged care, disability or mental health

• Exceptional time management skills and the ability to work well in a demanding service delivery environment.
• Minimum 2 years of experience in a leadership role
• Well-developed interpersonal skills and experience with facilitating constructive feedback in open conversations with staff
• Experience with development of procedures and workflow for administration processes for best client outcomes
• Experience of client case management including complaints and incident response
• Demonstrated capacity to develop and maintain effective relationships with a range of stakeholders
• Understanding and empathy of carers, health, mental health, ageing and disability issues including with Aboriginal, CaLD and LGBTIQ individuals and communities
• High level of competency using computer software including Microsoft Suite, CRM and/or customised client databases
• Excellent communication skills both written and verbal within various communication modes (phone, skype, Zoom, MS Teams, face to face)
• Willingness to work flexibly including active participation in change management
• Ability to liaise across all internal and external stakeholder teams.

Aside from the above, a caring, compassionate nature, love of baked goods and willingness to share a laugh are essential for our successful candidate!

Sound like you? Apply today to join our team!

Please note: Only shortlisted applicants will be contacted for an interview.

Applications must include a covering letter addressing the selection criteria, Curriculum Vitae and contact details of two professional referees.

Carers WA reserve the right to begin the recruitment process and withdraw the position prior to the close date/time.

Carers WA supports a zero-harm workplace culture to all internal and external stakeholders.

Carers WA strives for diversity, inclusion, and equality of our community. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation, or abilities to apply.

Careers WA is a Carer Friendly Organisation.