Carers WA are currently seeking an experienced administrator to join our team within the role of Admin and Respite Support Officer.

Working as an integral member of the Finance and Respite team and acting as a point of contact for carers utilising our respite facilities, this is a rewarding role for an individual truly looking to make a difference.

About Carers WA

Carers WA is the peak body representing the needs and interests of carers in Western Australia. Carers provide unpaid care and support to family members and friends who have disability, mental illness, a chronic condition, terminal illness, an alcohol or other drug issue or who are frail aged.

Carers WA is the lead Regional Delivery Partner in Western Australia for the new Carer Gateway and Integrated Carer Support Services (ICSS), funded by the Department of Social Services. The organisation offers a competitive salary plus salary packaging benefits, additional leave entitlements, professional development, close proximity to public transport and a friendly team committed to the organisation's purpose.

About The Role:

Working closely with the Finance Team this is an exciting opportunity for a passionate, experienced and motivated professional to draw on their excellent administration, coordination, and customer service experience.

The key deliverables of this role include providing the Finance Team with superior administration support and assistance in preparing our roster and respite booking system. We are looking for someone who is passionate about assisting our carers with their daily needs, has great creativity and strives to ensure our carers have personalised lifestyle activities that suit their interests while they are staying.

Duties and responsibilities include but are not limited to:

• Assist in setting up process and procedures for Carers WA respite properties
• Manage and coordinate all bookings for respite properties, ensuring the properties are booked to capacity
• Liaise with carers and their families with their queries
• Ensure complete and accurate documentation reflecting any changes to booking status
• Ensure the respite properties are clean and well maintained liaising with the cleaning company and handyman as required
• Keep the respite properties stocked with basic household items
• Conduct periodic inspections of properties to assess issues such as repair needs, cleanliness and stock requirement

Essential Selection Criteria:

• Tertiary or other qualification, and at least 2 years’ experience relevant to the role
• High level communication skills in written and verbal communication
• Significant experience in developing, planning and promoting events
• Highly developed customer service skills (experience in working with carers, people who are aged, have a disability, mental health issues and/or chronic illness is highly desirable)
• Superior organisation and exceptional attention to detail skills
• Excellent computer skills including database entry skills and MS Office Suite – in particular Excel and Outlook
• Ability to work outside of set hours on occasion, as required
• Current ‘C’ class drivers’ license
• Police clearance issued within the past 3 months

next steps

Sound like you? Apply today to join our team! Submit your application via the Apply Now button. 

Please note: Only shortlisted applicants will be contacted for an interview.

Applications must include a covering letter addressing the selection criteria, Curriculum Vitae and contact details of two professional referees. 

Carers WA reserve the right to begin the recruitment process and withdraw the position prior to the close date/time.

Carers WA supports a zero-harm workplace culture to all internal and external stakeholders.

Carers WA strives for diversity, inclusion, and equality of our community. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation, or abilities to apply.

Careers WA is a Carer Friendly Organisation.

To learn more about working with Carers WA, we encourage you to visit our website.