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Carer Support Advisory Manager

Carers Victoria
  • Are you a Manager who wants to make a difference?
  • Full Time Position
  • Located in Footscray | Close to public transport

Carers Victoria is the peak agency for unpaid carers, we are passionate about leading change and action to improve the lives of carers by representing and supporting them. We connect carers with a range of state-wide services including support services, counselling, advisory and carer education to help carers navigate the different challenges they may face.

We are currently undergoing a restructure to align the organisation to meet new objectives and improve efficiencies. Carers Victoria has taken this action to adapt to the needs of carers and to continue representing and providing support to carers in Victoria. Apply today to be a part of this journey as we head into a new, exciting era for the organisation whilst we continue working towards our purpose of making carers’ lives better. To see the work we do, click here.


The Carer Support Advisory Manager is responsible for planning and leading the daily operations of the Carer Services Support function. The Carer Support Advisor Manager leads our Practice Leaders, who are responsible for a team of Carer Support Advisors and Counsellors, and the Team leader for Carer Operations Support, providing daily operational, practice leadership and human resources management of the service delivery teams.

Key aspects of the role include:

  • Management and supervision of the Carer Support Advisor, and Counselling, and Carer Operations Support functions.
  • Strategic direction, collaboration and guidance to the Practice and Team leaders.
  • Quality governance, risk management, compliance and reporting.
  • Budget development, managing the annual and monthly budgets based on funding and demand forecasts (operational and brokerage).
  • Monitoring and reporting requirements through monitoring of service delivery targets, Key Performance Indicators (KPIs) and the accurate collection of data about services to ensure funding compliance and contract management.
  • Identifying strategies for implementing relevant organisational strategic and business plan projects, as well as stream and teamwork plans.
  • Evaluation of service impact for continuous quality improvement.


You have a keen understanding of the needs of carers in the community, a commitment to their rights and entitlements and high level of skill in carer advocacy. In addition, you are able to identify gaps and establish operational procedures, provide expert advice to other areas of the organisation and prioritise improvement activity. You have leadership skills and will be excited to represent Carers Victoria at external stakeholder meetings, working groups and consultations.

To be successful in this role, you will have:

  • Relevant tertiary qualifications or equivalent work experience in social science, health, community development, education or a related discipline.
  • Relevant experience and capacity to provide leadership, management and development of staff including in developing high performance and resilience.
  • Proven ability to foster and maintain relationships with internal and external stakeholders and to relate to and work effectively with a diverse range of individuals and communities.
  • Strong organisational, interpersonal and financial management skills.


As the Carer Support Advisory Manager, you will make a true impact on the community through identifying opportunities to improve customer service for carers.

This opportunity is a genuine career role for an enthusiastic Manager who will support staff in the implementation of Carers Victoria’s Strategic Plan.

The successful applicant will be required to undergo a satisfactory police record and working with children check prior to commencement.

Carers Victoria is an equal opportunity employer and encourages applications from people from culturally diverse backgrounds, linguistically diverse people, Aboriginal and/or Torres Strait Islander peoples, members of the LGBTIQA+ communities and people with disabilities.

Carers Victoria is committed to maintaining a diverse workforce that reflects the diverse needs of the people we support. We draw pride and strength from our diversity and actively foster an inclusive workplace that celebrates the contribution made by all our people.

A position description is attached.

How to apply

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