• Full time & part-time opportunities available
• Contract positions until the end of June 2021 with possible extension
• Based in Coffs Harbour or Newcastle

Carers NSW is the peak body in NSW for carers of all ages and circumstances. We are a not-for-profit organisation connecting and empowering carers and improving their quality of life through support, referrals, capacity building and training.

As the new Carer Gateway Service Provider (CGSP) in Region 4 of NSW (Central Coast, Hunter New England and North Coast) we are excited to be growing our team and are looking for Carer Intake and Assessment Officers based in Newcastle or Coffs Harbour.

These positions are responsible for supporting carers through the Carer Support Planning Process including an intake, registration and needs assessment, support planning, coordination, support and monitoring to ensure carers can be holistically supported by understanding their needs and appropriately referring them for supports.

Reporting to the Team Leader, Intake & Assessment you will be able to demonstrate the following essential criteria:

• Tertiary qualification in Social Work or other relevant discipline
• Knowledge of the community care and health systems and other programs relevant to carers
• Demonstrated experience in telephone support work
• Understanding of intake, assessment and referral processes provided as part of a telephone information, support and planning process
• Strong understanding of Mandatory Reporting and Privacy requirements
• Proven competency in liaising and negotiating with service providers
• Strong commitment to teamwork and good practice
• Advanced computer skills
• Advanced communication and organisational skills
• Understanding of and commitment to carer issues and needs

In addition, knowledge of the Central Coast, Hunter New England and North Coast (Region 4) will be highly regarded.

We have full-time and part-time roles available (minimum of 3 days per week). We can offer you a competitive salary plus not for profit salary packaging benefits and a friendly team committed to the organisation’s purpose.

To learn more about what we do, please visit www.carersnsw.org.au.