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Carer Intake & Assessment Officers - Coffs Harbour / Newcastle

Carers NSW
  • Growing and supportive team apart of the Carer Gateway
  • Based in Coffs Harbour or Newcastle
  • Part time or full time position available 

About us:

Carers NSW is the peak body in NSW for carers of all ages and circumstances. We are a not-for-profit organisation connecting and empowering carers and improving their quality of life through support, referrals, capacity building and training.

As the Carer Gateway Service Provider (CGSP) in Region 4 of NSW (Central Coast, Hunter New England and North Coast) we are looking for part-time (4 days per week) or full time Carer Intake and Assessment Officers based in Newcastle or Coffs Harbour.

Carer Intake & Assessment Officer:

This positions are responsible for supporting carers through the Carer Support Planning Process including an intake, registration and needs assessment, support planning, coordination and support monitoring to ensure carers can be holistically supported by understanding their needs and referring them to appropriate supports. This position will be required to demonstrate a high level of experience in telephone support work.

Reporting to the Team Leader, Intake & Assessment you will be able to demonstrate the following essential criteria:

  • Tertiary qualification in Social Work or other relevant discipline, or currently studying
  • Knowledge of the community care and health systems and other programs relevant to carers
  • Understanding of intake, assessment and referral processes provided as part of a telephone information, support and planning process
  • Advanced communication skills with experience speaking to people from diverse backgrounds
  • Advanced computer skills and experience with utilising a CRM
  • Understanding of and commitment to carer issues and needs

In addition, knowledge of the Central Coast, Hunter New England and North Coast (Region 4) will be highly regarded.

This position is paid on SCHADS 5 PP1 + NFP salary packaging benefits.

To learn more about what we do, please visit our website.

To submit your application, click Apply Now.

A position description is attached.

A criminal record check and working with children check will be required as a condition of employment.

Carers NSW recognises the value of diversity in its workplace and acknowledges the contributions that people of diverse backgrounds bring to the organisation.

How to apply

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