About us

Carers NSW is the peak body in NSW for carers of all ages and circumstances. We are a not-for-profit organisation connecting and empowering carers and improving their quality of life through support, referrals, capacity building and training.

As the Carer Gateway Service Provider (CGSP) in Region 4 of NSW (Central Coast, Hunter New England and North Coast) we have a full time opportunity for Aged Care Intake & Assessment Officers based in our office in North Sydney. This is a contract role until June 2023, with possible extension.

Aged Care Intake & Assessment Officer

This position is responsible for managing referral calls from My Aged Care to the Carer Gateway. The Aged Care, Intake & Assessment Officer will support the carer through the Carer Support Planning Process including an intake, registration and needs assessment, support planning, coordination, support and monitoring to ensure carers can be holistically supported by understanding their needs and appropriately referring them for supports.

The successful candidate will be able to demonstrate the following essential criteria:

• Qualification in Social Work, Counselling, Community Services, Social Science or other relevant discipline and/or currently studying and/or able to show demonstrated work experience
• Understanding of the Community Services sector, specifically Carers and an understand of the My Aged Care framework
• Experience and knowledge in direct service delivery
• Advanced communication skills with experience speaking to people from diverse backgrounds
• Demonstrated experience in telephone support work

This position is paid on SCHADS 5 PP1 + Super + $15,900 of NFP salary packaging.

To apply

Click "Apply Now" and follow the instructions.

Please contact Josette in our HR Team on (02) 6650 0512 for any further information. Applications are reviewed when received so apply as soon as possible.

A criminal record check and working with children check will be required as a condition of employment.

Carers NSW recognises the value of diversity in its workplace and acknowledges the contributions that people of diverse backgrounds bring to the organisation.

A position description is attached.