In this full-time position, you will develop relationships via phone calls and personalised mail with our passionate supporters. This will involve delivering exceptional customer service and stewarding relationships. This is an extraordinary opportunity to develop your career in Australia's leading heart health charity at a time of significant growth in its Bequest program.

2020 will be an exciting time to join the Heart Foundation as we expand our Bequest team and work towards an ambitious goal to grow our current $30m per annum in income from generous supporters including a bequest gift in their Will. Join us in the fight to save Australian hearts from the single biggest killer of Australian men and women, heart disease.

Daily, you will communicate with our most valued supporters and work with health, fundraising and marketing colleagues to engage supporters and align them with our mission.

To be successful in this role, you will be given:

• A supportive, high-performing coach who will share their knowledge and experience to help you pursue your personal development
• Ongoing conversations to develop your strengths
• Information and resources to enable you to engage supporters and connect them with our cause
• A strong team, including a growing community of coordinators to foster collaboration

To be successful in this role, you will have:

• Proven customer service skills
• Intermediate Microsoft Office skills (particularly Excel)
• Proven knowledge or willingness to learn fundraising legislation
• Ability to build rapport over the phone
• Great listening skills
• Well-developed interpersonal, presentation, verbal and written communication skills
• Demonstrated self-organisation and attention to details with a track record of meeting deadlines
• Track record working both autonomously and as a part of a constructive high-performance team
• Be empathetic, passionate, honest and able to think on your feet

Highly Regarded

• Demonstrated experience in relationship building
• Experience in fundraising (or sales) moves management
• Demonstrated ability to engage multiple partners to support common goals
• Ability to adapt complex messages to diverse audiences
• Demonstrated ability to network and inspire other

About Us

The Heart Foundation is Australia's leading heart health charity, committed to helping Australians lead healthier lifestyles and encouraging those most at risk to take better care of their heart health. Our One Heart Strategy (2018-2020) is focused on prevention, care and support, and research, to both prevent heart disease and improve heart health and quality of life for all Australians

Purpose. Passion. People.

Our staff believe in our purpose, are proud to work at the Heart Foundation and have the opportunity to make a difference every day through challenging and meaningful work. So, come and join our supportive and passionate team and work in a great environment that supports your lifestyle and promotes active living.

Please refer to the position description available on our website for further information about the role.

Aboriginal and Torres Strait Islander candidates are encouraged to apply.