Join the team with a heart

A career with Montrose provides the opportunity to be part of a dedicated, friendly group of people who are passionate about making a real difference to the lives of children and young people living with disability.

We are looking for an exceptional customer service officer to join a team that is responsible for providing excellent customer service and administration support, and in doing so make it easier for our clients to receive vital Allied Health and disability services.

About the role

As a valued member of our Client Support team, you will provide support to our Brisbane North (Kedron) therapists and clients. You will be responsible for creating a welcoming and supportive environment and be part of a geographically diverse client service and admin team that maintains customer records and appointments for all Montrose customers. The position is 38 hours per week, on a full time basis. You will be based at Kedron with the flexibility to work across any of our Service Centres as required.

Key Responsibilities:

• Manage reception in our Service Centres and provide direct customer service to clients and their families.
• Office management and administrative assistance to support day to day operations of the Brisbane North Service Centre and other Service Centre teams as required.
• Resource development for therapists.
• Organise clinics and community/school appointments.
• Process payments for therapy sessions.
• Book and update client appointments.
• Renew client service agreements.
• Manage client information and data entry in our CMS.

About you

We are looking for someone who is experienced in customer service and who is a strong team player that will provide timely and accurate administrative support.

Flexibility and a willingness to travel between our Service Centres is a must.

Knowledge of the NDIS and administration experience with a disability service provider, allied health or medical practice is highly regarded. 

The role is for an immediate start and is offered at 38 hours per week on a permanent basis.

From 1 February 2021, Registered Health Practitioners delivering NDIS supports or services to people with disability will require an NDIS worker screening clearance, and some of our roles require a current working with children (blue card).

Please review these requirements as part of your application.

Great things about working for Montrose:

• Work within a supportive, friendly group of Team Assistants, undertaking a variety of tasks each day
• Flexible and family-friendly work environment.
• Attractive salary packaging ($15,900 tax free benefits) plus further benefits.
• Play a vital role in supporting choice, helping people with a disability live the life they choose.

Learn more about what it is like to work for Montrose here.

Montrose has a long history of supporting people with a disability. With more than 80 years of experience behind us, Montrose continues to evolve. Learn more about who we are, our values and our passionate team.