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General Manager - Customer Experience

CARA Inc

You will be instrumental in this leadership role managing a multi-disciplinary customer stakeholder and engagement team leading the organisation in-bound customer relationship, centralised rostering and workforce planning teams. This role will be responsible for ensuring there is a consistent and quality experience for our customers while working in partnership with service areas to provide responsive and accurate rostering services. With a sound understanding of quality service delivery and partner engagement, you will focus on driving innovation throughout the organisational centralised customer service teams while working to improve the outcomes for Cara’s customers.

If you are a results driven leader, up for a challenge and looking for a rewarding job in an industry that makes a difference to people's lives, and want to be part of a growing organisation, then we want you!

We are looking for people who embrace our values and are passionate about making a difference, if this aligns with your background then this may be your next career move!

Interstate applicants willing to relocate are welcome to apply!

Skills & Experience

  • Demonstrated experience in being a mentor and lead staff to ensure a high standard of customer experience is attained
  • Ability to demonstrate a significant level of commercial acumen
  • Ability to turn strategy into actions and periodically evaluate and report on achievements
  • Proven track record to interpret commercial realities of NDIS on Cara’s future operations
  • Proven ability to analyse and synthesise data/information and prepare robust, multi-disciplined business cases
  • Demonstrated ability to develop and lead a robust team:
  • Excellent written and verbal communication skills;
  • An Experienced negotiator
  • Operations experience in a service environment
  • Experience in the not for profit disability sector

Essential Criteria

  • Tertiary degree qualifications in Business, Operations Management or equivalent
  • Current DHS Disability Employment Screening/NDIS Worker Check, DCSI Child Related Employment Clearance and/or Working with Children Check (or willing to acquire)
  • Current South Australian Driver's Licence
  • Must have rights to work in Australia
  • Some out of ordinary office-hours work and intra/interstate travel

Benefits

  • Great career opportunities in a growing organisation
  • Access to Smart technology including laptop and phone, vehicle packaging options
  • Rewarding, friendly work environment
  • New office, state of the art building, with modern facilities and open plan area
  • Flexible work hours
  • Competitive remuneration package including salary sacrifice benefits

How do I apply?

To submit your application complete the online application below including your resume and Cover Letter.

To view the Position Description click here.

For a confidential discussion, please contact Marcus Gehrig, Executive Manager - Customer Experience, Marketing and Communications on 0410 221 556.

How to apply

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