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State Support Officer

Canteen Australia

ABOUT CANTEEN

Just when life should be full of possibilities, cancer can crash into a young person’s world and shatter everything. Canteen provides young people impacted by cancer, and their parents, with access to a team of Allied Health Professionals who deliver programs, counselling and a range of other group and individual support activities.

The team at Canteen assist these young people to access the support they need to develop and maintain the skills and confidence to live healthy and happy lives.

Canteen also engages in community awareness and seeks to develop awareness of cancer support for young people around Australia. Canteen aims to create highly accessible, youth friendly, integrated service hubs as well as a range of online supports, that provide evidence-based interventions and support to young people aged 12–25 years impacted by cancer.

JOB SUMMARY

Coordination and facilitation of the administration duties within the state, including, but not limited to; accounts processing, office management, customer service, supporting relationships with referrers in the community and coordinating logistics for fundraising events.

SELECTION CRITERIA

Accounts and Finance

  • Coding and assisting in processing any incoming monies (e.g. donations) and invoices.
  • Investigating any anomalies of information on the Profit and Loss report in consultation with the State Manager.
  • Coordinating and reconciling petty cash and cash advances as needed.
  • Other general finance duties, with support of National Finance Team.

Office Management

  • General reception duties, providing excellent customer service as first point of contact to everyone who contacts the state.
  • Assisting state staff with bookings for appointments.
  • Coordinating general post duties, as well as large mail outs to relevant stakeholders, including the distribution of state emails and general correspondence such as volunteering requests, supporter information and Member queries.
  • Maintaining office equipment and supplies.
  • Maintaining relevant database information for Donors, Volunteers, Members, and Supporters.

Relationships and Events

  • Coordinating state activities and logistics for National Bandanna Day (NBD) in conjunction with the National NBD team.
  • Maintaining up-to-date records of referrers to enhance stakeholder relationships.
  • Work closely with the State Manager to coordinating logistics and resourcing support for delivery of agreed events.
  • Provide feedback / reports after local activities with regards to success of the event and recommendations for future events where relevant.

EMPLOYMENT DETAILS:

Location: Brisbane, QLD

Job type: 6 Month Fixed-term Contract, full-time

Hours of work: 37.5 hours per week

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