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Team Leader



Candella is an innovative, rapidly growing, not-for-profit mental health organisation providing individual outreach services through the National Disability Insurance Scheme (NDIS).

For more information go to the Candella website.

We currently employ over 160 Wellbeing Facilitators on a casual basis to provide recovery-oriented mental health services to approximately 800 people throughout Melbourne. These staff are directly supported by a team of Lead Wellbeing Facilitators (Team Leaders).

Due to our increasing workforce, we are now recruiting a Team Leader for our Outer Region to support the delivery of services in Outer Melbourne.

Our workforce is as diverse as the people we serve. We encourage applications from people who have a lived experience of mental health challenges, Aboriginal and Torres Straight Islanders, and people belonging to diverse cultures and identity groups.

Candella is a mobile organisation, with no physical office locations. We have a strong online communications system and are committed to providing a safe and healthy working environment, with policies, procedures, and systems in place to maintain the physical and mental wellbeing of all employees.


At Candella, we turn up to work each day so that the people who use our services will end up with a better quality of life: more independent, more socially connected, healthier, happier, and with a greater sense of optimism and self-belief.

The word facilitate is key our approach. A facilitator is someone who greases the wheels of change, not someone who takes control or takes charge. We believe that all people have the right to set their own direction in life, and we give them the space to make progress on their own terms, in their own way, at their own pace. We are not here to fix people, or change them, or tell them what to do. We are here to help them on their way, whichever way that is.


The purpose of this position is to provide remote practice support to a team of Wellbeing Facilitators to deliver high quality, community-based supports to our customers.

The position also includes a small component of direct customer facing work, to support the Team Leader's ongoing professional development and practice. The Team Leader will engage in approximately 5 hours per week direct customer work. This means you will have your own caseload to manage, providing consistency of support for the customer and routine for you where possible.

The Team Leader will assume responsibility for:

Service Delivery

  • Coordination of frontline workers in the event of staff absence or departure, to ensure continuity of service for affected customers;
  • Managing a small caseload of customers;
  • Managing the customer referral process for their region, including matching frontline workers within your region to people who are seeking a Candella service; and
  • Responding to incidents and complaints and escalating to the line manager as required.

Staff Support

  • Recruitment and onboarding of Candella employees within their region;
  • Providing supervision and ongoing practice development to a team of frontline workers in a specified region; and
  • Providing regular feedback and performance management to team members as required.

Service Quality

  • Actively seeking feedback from stakeholders including staff, customers and other stakeholders;
  • Regular reporting to their line manager in relation to the regions performance;
  • Overseeing the quality of services in a specified region; and
  • Ensuring services are delivered in line with company policies, procedures and within the NDIS Practice Standards and Code of Conduct.


  • Identifying and establishing new stakeholder relationships;
  • Collaborating with external stakeholders, namely Support Coordinators, to build relationships; and
  • Collaborating with key internal stakeholders to ensure an effective service is provided


We are looking for applicants who can demonstrate:

  • Prior experience in a leadership role within the community sector
  • Prior experience in the mental health/ community sector
  • Understanding of recovery-oriented, community-based mental health services
  • Understanding of the broader social services system
  • Understanding of the National Disability Insurance Scheme

Preferably, but not essential, relevant training/education, such as:

  • A degree in Psychology, Social Work, or related field
  • A Cert IV in Mental Health, Frontline Management or related field
  • A certificate in Standard Mental Health First Aid (MHFA)

Other requirements:

  • Own laptop and mobile phone to be used for work purposes (portions can be claimed back on tax)
  • Proof of identity
  • Current Australian driver’s licence
  • Registered, insured, well-maintained, roadworthy vehicle suitable for completion of the duties of this position
  • Right to work within Australia
  • Other checks and requirements as required for ongoing compliance with applicable laws, regulations, and quality standards

All Candella staff are required to undertake a National Police Check, and where appropriate, a Working with Children Check.


Option to work a 40-hour week (instead of the usual 38) and accrue an Accrued Day Off every 4 weeks.

Candella also offers all staff generous salary packaging. Salary packaging means you don't pay income tax on a portion of your income. You can package up to $15,900 per year as a Candella employee.

To discuss the position please contact (03) 8372 0403 and ask to speak with Emma Farrugia or Melanie Cook.

How to apply

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