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WA Quitline Counsellors - Work from Home

Cancer Council Victoria
  • Provide specialist telephone advice and counselling
  • Flexible part-time role – 3 to 4 days/week (0.7FTE), fixed term
  • Multiple positions
  • Western Australia based, permanent working from home
  • Fixed roster predominantly working through to 8pm
  • QUIT.114

About your environment

The Western Australia (WA) Quitline is a joint initiative of Cancer Council Victoria and WA Department of Health. Since its establishment in 1936, Cancer Council Victoria has developed an international reputation for innovative work in cancer research, prevention and support.

The WA Quitline, which includes a dedicated Aboriginal Quitline, is managed by Quit, the Cancer Council’s nationally-recognised peak group dedicated to supporting people who smoke to become tobacco free.

The Quitline telehealth clinical service provides access to free and confidential telephone counselling plus information and advice through telephone and messaging services.

Although you’ll be working from home, ongoing support and engagement is provided in real-time through a peer support network, and through frequent clinical supervision and Quitline team meetings.

About your opportunity

We are seeking a dedicated professional who wants to use their counselling skills and experience to support people to stop smoking. This position will be based in WA and will work from home using a sophisticated telehealth platform.

Reporting to the Quitline Manager (based in Victoria), your role will be to:

  • Provide specialist telephone information, advice and tailored counselling to assist smokers who want to quit
  • Conduct smoking cessation assessments for population groups with special health needs, including pregnant women, young people and individuals experiencing a mental or physical health condition
  • Respond to incoming calls and online messages, which may be sensitive in nature
  • Adhere to privacy and confidentiality legislation

All about you

We are looking for someone with:

  • Tertiary qualification in counselling theory and practice or a health-related discipline and/or extensive training in counselling
  • Demonstrated practical experience in a relevant health related field
  • Excellent verbal communication and active listening skills with the ability to build rapport with callers
  • The ability to remain calm and execute confidence and patience in a high-pressure environment
  • For a permanent working from home position, you are required to have a stable internet connection with download and upload speeds of 20mbps and 10mbps

What we can offer you

To apply and for more info

Click apply now to download a Position Description and submit your Resume and Cover Letter. Ensure that your cover letter addresses the Key Selection Criteria detailed within the Position Description. You are also required to provide a screen shot of an internet speed check with your application using either Ookla SpeedTest or Speedof.me.

For more information, please contact Lindsay Whelan on (03) 9514 6172.

Cancer Council will only contact applicants who are shortlisted for interview. We are unable to respond to recruitment agency enquiries.

All offers of employment will be made subject to satisfactory completion of employment checks including evidence of right to work in Australia, Working with Children Check and a National Police Check.

Cancer Council Victoria is an Equal Opportunity Employer. Cancer Council Victoria is committed to a diverse and inclusive workplace, all applicants will be considered for employment regardless of race, religion, sex, sexual orientation, gender identity, or disability status. Aboriginal and Torres Strait Islander people are encouraged to apply.

Cancer Council Victoria has a strong commitment to the safety, wellbeing and protection of children and youth. We therefore have robust screening procedures for people who are expected to have contact with children in their roles. This will include criminal record check, Working with Children Check and referee checks.

How to apply

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