- Melbourne > St Kilda
- Job posted on: 20th Jan 2022
- Applications close:
Since our establishment in 1936, Cancer Council Victoria has developed an international reputation for our innovative work in cancer research, prevention and support. As an independent, not-for-profit organisation, we play a leading role in reducing the impact of all cancers on all people.
The Fundraising and Communications Division (FCD) is responsible for ensuring that Cancer council maintains a visible, engaging presence in the community; and to inspire and activate support from Victorians.Through a diverse revenue generation program, the Division works to ensure funds are raised to support the Cancer Council’s work in line with the organisation’s mission and values.
This is achieved through best-practice high volume direct marketing approaches; exceptional relationship management of high value supporters including Major Donors, Charitable Trusts and Bequestors; delivery of iconic fundraising events; and product sales and royalties through our retail arm.
The Division’s ways of working enable our teams to move quickly, deliver ongoing value to our supporters and foster a culture of continuous improvement. We connect our cause and values to how we organise ourselves, and our work, to help supporters play their part in saving lives and reducing the impact of cancer.
The Supporter Insights and Innovation Unit is responsible for ensuring supporters are at the heart of everything we do. This unit is responsible for the Supporter (Customer) Experience, business insights and innovation, and our supporter care contact function. Constantly in dialogue with supporters and by collaborating across the Division, this unit drives innovation, insights and experience to grow fundraising across existing and new funding streams, supporters and channels.
We are seeking an engaged and organised Supporter Engagement Officer to join the Supporter Insights and Innovation Unit. Reporting to the Supporter Engagement Coordinator, you will:
Utilise your flexibility and solution-oriented approach to customer service to provide outstanding frontline customer service to our supporters.
We are looking for someone with:
To apply for this opportunity, click "Apply Now" to download a Position Description and submit your Resume and Cover Letter. Ensure that your cover letter addresses the Key Selection Criteria detailed within the Position Description. For more information, contact Christine Shaw on email@example.com using the subject line: Supporter Engagement Officer enquiry via EthicalJobs or call on (03) 9514 6140.
Cancer Council will only make contact with applicants that are shortlisted for interview. We are also unable to respond to recruitment agency enquiries.
All offers of employment will be made subject to satisfactory completion of employment checks including evidence of right to work in Australia, and a National Police Check.