- Job posted on: 23rd Feb 2021
- Applications close:
We have an exciting opportunity for a Customer Service Manager to be responsible for the strategic management of our Customer Contact Centre. You will manage Campbell Page’s customer feedback / VOC function as well as develop, deliver and provide ongoing improvement of a customer service strategy.
You will be prepared to challenge the team and the business as you develop, deliver embedded human-centred, customer-centric approach and methodologies.
This position is a 12-month contract with view for extension for the right candidate, located in either VIC or NSW.
As Customer Service Manager, you will have knowledge and passion for CX excellence and have business operations expertise within a call centre environment.
Ideally, you will have experience in an employment services or related industry, understand CSAT and NPS, have exposure of being a policy author of forms/policy and practice across a business, and have knowledge in customer research.
To be considered, please provide your resume and a cover letter addressing what makes you a suitable candidate for the role and Apply Now via below link.
For any queries, please email email@example.com, using the subject line: Customer Experience Manager - Flexible location enquiry via EthicalJobs.