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Rider Services Coordinator

Bicycle Network
  • Are you someone with a passion for sustainable transport, who wants to see more Australians ride a bike?
  • Are you a natural problem solver, quick learner and strong communicator?
  • Are you as comfortable working behind the desk as you are out in public meeting people?
  • Do you want to make Australian communities healthier and more sustainable?
  • Do you thrive in a progressive organisation?

Bicycle Network believes that physical activity & sustainable transport is vital for a happy, healthy community – that’s why we make it easier for everyone to ride a bike. We support and service the needs of nearly 50,000 members, thousands of event participants and the general bike riding community across Australia.

We are looking for a friendly, confident and relatable Rider Services Coordinator. Reporting to the Rider Services Team Leader, you’ll play a key role in responding to the inbound inquiries of our members, friends and event participants. You will work with the wider organisation to ensure that our external messages are clear, consistent and concise.

A natural problem solver and clear communicator, you will need to be comfortable delivering front facing, online and phone-based customer service. We need someone who is keen to help people and find timely solutions to any problem.

Based in Melbourne, this is casual role for one to two days or (15 hours a week).

We’re looking for someone who:

  • can role model Bicycle Network’s values and behaviours
  • cares about getting people of all backgrounds and abilities riding
  • has excellent verbal and written communications skills
  • is flexible and adaptable to new ways of working
  • strives to improve in everything they do
  • is willing to learn our CRM and systems
  • is committed and honest
  • is patient and can remain calm under pressure

Bicycle Network is committed to ensuring our team represents the diversity of our community. Women, Indigenous people, people with disability, young people and people from culturally and linguistically diverse backgrounds are encouraged to apply.

If this all sounds like you, send through your resume and cover letter to people@bicyclenetwork.com.au, using the subject line: Rider Services Coordinator enquiry via EthicalJobs by Monday 5 February 2021.

How to apply

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