Bundanon is an art museum embedded in a 1,000 hectare landscape, in the Shoalhaven region of NSW. The organisation’s mission is to operate the Bundanon properties as a centre for creative arts and education, to support the development of arts practice across all disciplines and to enable public access to the arts and to the landscape. Bundanon’s vision is to promote creativity and learning based in a unique cultural and natural landscape.

ABOUT THE ROLE

Join Bundanon as our Ticketing and Venue Officer and become the go-to expert for our ticketing platform! In this role, you’ll be responsible for setting up and managing event tickets, ensuring a smooth online sales process, and helping us deliver outstanding events. If you’re tech-savvy, detail-oriented, and eager to make a real impact, this is a fantastic opportunity for you.

WHAT YOU'LL DO...

• Manage Ticketing System: Set up, build and oversee event tickets on our platform, making sure everything is ready for online sales and running smoothly.
• Track and Report Sales: Keep an eye on ticket sales, generate performance reports, and provide insights to help us improve and succeed.
• Support and Troubleshoot: Assist with the event management system, ensuring everything works well and solving any issues that come up.
• Provide Great Customer Service: Handle ticketing enquiries, manage requests and refunds, and keep our guests informed and satisfied.
• Handle Admin and Finance: Take care of general admin tasks, manage memberships, and assist with financial processes like invoicing and purchase orders.

ABOUT YOU

We’re looking for someone with a keen interest in technology and a passion for event management. If you’re a proactive, quick learner who thrives in a team environment, this role is a great fit for you. You should be detail-oriented, enjoy problem-solving, and be excited about mastering our ticketing platform.

Essential

• Experience with the operation of CRM, ticketing and booking systems.
• Exceptional interpersonal skills and demonstrated ability to communicate and develop relationships with a diverse range of people.
• Ability to quickly retain and act on new information, adapt quickly to changing circumstances and adopt an effective course of action.
• Ability to manage time and prioritise workloads in order to meet deadlines.
• Operate effectively both independently and as a member of a team, demonstrating sound judgment and initiative.
• Having a systematic approach and accurate in record keeping and all tasks associated with ticketing.
• Proven ability to provide high-quality customer service, handling enquiries by phone and email, and managing membership administration.

Desirable

• Previous experience with CRM/ ticketing system (preferably Tessitura and/or Momentus), or other previous ticketing experience, preferably within an arts environment.
• Experience in building CRM systems (i.e. system architecture), and technology tools to support ticketing and administrative functions.

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.

REQUIREMENTS 

All Bundanon employees are required to obtain: 

• Current Working with Children Check. 
• National Police Check.
• A current driver's license.

TO APPLY

Please submit your application via the 'Apply Now' button.

Your application must include a Cover Letter with a statement against the selection criteria listed above and a resume

Enquiries should be directed to: Yashaan Aspi Cawasji, Human Resources Officer [email protected] using the subject line: Ticketing and Venue Officer - Illaroo enquiry via EthicalJobs.