Summary of program and its objectives:

The NDIS Services division comprises of Local Area Coordination (LAC) and Early Childhood Early Intervention (ECEI) services. The Brotherhood of St Laurence is a partner in the community delivering LAC and ECEI services in five areas across metropolitan Melbourne.

Main responsibilities of the role:

The Intake and Booking Officer position will assist in meeting the contract deliverables in the service delivery of ECEI and LAC across contracted areas. The role ensures that participants of the NDIS have smooth and efficient planning coordination.

To meet the selection criteria, candidates will require:

Essential

• Proven experience in working customer facing environments, customer services or similar role
• Proven experience in an intake or data entry role
• Well-developed interpersonal and communication skills with the ability to build effective relationships and liaise across all levels both internally, externally and with people from diverse backgrounds
• Demonstrated experience in providing professional and friendly customer service to the community
• Well-developed organisational and time management skills with the ability to plan workload, prioritise and meet deadlines in a dynamic fast paced environment
• Ability to work autonomously and effectively as part of a team to achieve outcomes
• Demonstrated knowledge and competency in Microsoft Officer Programs including Word, Excel and Outlook with ability to effectively use a range of office and customer support technologies
• Understanding of and empathy with the values and ideals of the Brotherhood.

Desirable

• Demonstrated understanding of the National Disability Insurance Scheme
• Demonstrated understanding of disability and the care and community sector
• Lived experience or awareness of the impact of existing or acquired disability upon individuals, carers and community
• Networks within CALD or Aboriginal and Torres Strait Islander communities.

This is a full time position working 38 hours per week. This role is located in the Bayside Peninsula Area.

Salary will be in the range of $62,055.69 - $66,533.30 per annum, based on skills and experience plus superannuation. Attractive salary packaging provisions are available to increase take home pay.

As part of the Brotherhood’s recruitment and selection process, applicants will be required to undergo pre-employment checks as required, applicants will be subject to, but not limited to, the following checks: National (and International if applicable) Police Check, Victorian Employee Working with Children Check, Right to Work in Australia, Disability Worker Exclusion Scheme Check and current professional registration.

The Brotherhood of St Laurence has a vision of an Australia free of Poverty. We embrace, and value, diversity of culture, working arrangements, sexual orientation and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome unique contributions of all people. We embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contribution to our organisation. 

To view the position description for this position, please click here.