• Part-time
• Provide health service navigation information and manage triage of referrals
• Work for a leading health organisation, as part of a skilled and enthusiastic team
• Generous salary packaging, five weeks' annual leave pro rata, and free parking

About the Company

Brisbane North PHN supports clinicians and communities in Brisbane's northern suburbs, Moreton Bay Regional Council and parts of Somerset Regional Council. It covers approximately 4,100 km2 of urban, regional and rural areas, with a population of over one million.

Our vision is a community where good health is available for everyone. We work with others to create and deliver the best possible health and community care system for the people of our region.

Our PHN’s goals:

• Be informed and led by community voice
• Re-orient the health system toward care close to home
• Build capacity of providers to meet health needs of our region

About the role

Provide health service navigation for external stakeholders and triage for referrals as part of the Team Care Coordination program. This role is part-time, at 22.5 hours per week.

Duties and Responsibilities

• Provide clinical triage and allocation for referrals received through the Team Care Coordination program which provides assessment and care coordination for people living with chronic health conditions
• Work collaboratively with team members to ensure fair allocation of referrals according to set KPIs
• Deliver up-to-date and accurate service navigation and Team Care Coordination program information to health professionals and the general public who contact the Team Care Coordination Service Navigation telephone line
• Complete accurate collection of mandatory client data and documentation of clinical notes in the Team Care Coordination Client Management System
• Maintain a working knowledge of community services including referral pathways, eligibility and availability
• Keep the Community Services Directory up-to-date

Skills and Experience required

• Registered Nurse with a minimum of 5 years recent community experience with current registration with AHPRA
• Excellent verbal and written communication skills with recent previous experience working on health services support lines or in customer services role
• Experience in clinical triage, problem solving and decision making that supports prioritising client caseload
• Knowledge of the primary health care sector, local public and private health care services and resources
• Intermediate skills in Microsoft Word, Outlook, Excel and PowerPoint.

Culture

Brisbane North PHN offers the successful candidate the chance to work for a dynamic and innovative organisation. You'll enjoy working with our supportive staff and the learning opportunities provided from the exposure to a range of diverse projects.

Benefits

• Generous salary packaging arrangements available
• Annual professional development funding available
• Free undercover parking
• Five weeks' annual leave (pro rata) per annum
• 17.5% leave loading
• Employee Assistance Program

Further information

• A position description is attached and can also be viewed at https://brisbanenorthphn.org.au/about/careers
• Direct any queries about the role to [email protected] using the subject line: Service Navigation Coordinator enquiry via EthicalJobs

We are committed to achieving a diverse workforce and strongly encourage applications from people of Aboriginal and Torres Strait Islander heritage, people from culturally diverse backgrounds, people with lived experience of mental illness and people with disabilities.